Medallia AI is the only AI built to supercharge adoption and simplify omnichannel analytics for every user, at scale.
Medallia AI is a layer of intelligence embedded throughout our platform. The forefront of our AI design philosophy is simple: Responsible Impact. We’re focused on empowering people to prioritize impactful work with AI instead of repetitive tasks.
We apply the right AI techniques to each use case, enabling data scientists and frontline employees alike with rapid insights at a low cost of total ownership. The end state: everyone can perform root cause analysis, take quicker action, and make a positive impact.
Head of Customer Experience, Deliveroo
Medallia’s generative AI (GenAI) features take experience management to the next level. Our GenAI is built in collaboration with our clients for widespread, scalable adoption. Empower greater consistency and quality of AI outputs with humans placed strategically in the loop throughout GenAI-streamlined workflows, so you can get from insight to action to value even faster.
Check out our AI Leadership page to learn more.
Medallia AI surfaces trends in your data that you didn’t know you needed to look for. Machine learning and GenAI techniques make root cause analysis easier than ever for any user. Empower anyone to perform root cause analysis on topics, changes in impact scores, sentiment, or other KPIs – saving your business time and risk that can be redirected to improving experiences.
Always be the first to uncover actionable insights and emerging trends. Medallia AI enhances the value and timeliness of human actions and workflows by uncovering the true drivers of experiences.
Medallia AI reporting is tailored to be relevant to each user and role, designed to be intuitive and shareable in a few clicks. Users to get hyper precise on specific actions and requests at enterprise scale, streamlining processes, training, and more to create better experiences.
Medallia AI is embedded in our text and speech analytics for the most comprehensive insights into unstructured data, whether it comes from video, image, audio, survey, or data from any other signal. Medallia’s emotion, effort, sentiment, and intent detection provide you with information about the health of the business and satisfaction with overall experiences using a variety of AI techniques.
Medallia surfaces relevant, AI-powered topics to alert your teams to act on opportunities for customer retention, employee praise, or risky situations. Medallia looks at your data to find actionable patterns in interactions and surfaces them as alerts automatically so you don’t have to. Using these intelligent alerts, Medallia combines human and machine intelligence to recommend high value actions, and helps focus employee attention where it matters most.
Minimize manual maintenance on AI models with no-code and low-code feedback mechanisms. Medallia continually adapts and improves its AI models based on new feedback, associated customer data, and usage patterns for the most accurate insights.
Greatly diminish the number of employee hours spent on model maintenance so that your team can focus on taking action on experiences.
Blog
Empower yourself with a working understanding of artificial intelligence and machine learning – and how can help experience teams do more.
Blog
Medallia has been a leader in CX analytics for 15+ years. We extend that leadership today with GenAI that makes it easier than ever to personalize every experience.
Overview
We started our AI journey in 2008 with text analytics. See what our text analytics can do for you, your teams, and your customers.
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