Medallia AI streamlines routine tasks, pinpointing what matters most, so you can take action when it counts.
Daily Active Users of Medallia AI
Less time spent closing the loop
Seconds to understand complex conversations
We say: easy. For over 15 years, our customers have turned data into impact with Medallia AI – everywhere across our platform.
INTELLIGENT SUMMARIES
Intelligent Summaries removes all the time spent digging through records by delivering auto-generated, tailored recaps of any conversation — highlighting key details like contact reasons, resolution, and customer sentiment. Summaries are displayed in records, record lists, TX profiles, and in any other part of your tech stack, expanding the value and impact of speech analytics.
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SMART RESPONSE
Smart Response cuts the time spent replying to customer feedback by using generative AI to craft personalized, on-brand messages in a click — pulling in real customer details while letting users fine-tune responses. Smart Response empowers admins to ensure on-brand, tailored replies through admin configuration across various use cases, giving you greater control over tone and communication preferences.
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COACHING INTELLIGENCE
Medallia’s Coaching Intelligence takes the guesswork out of coaching your contact center agents. With GenAI-powered insights, it pinpoints personalized coaching topics from real-time performance data, surfaces past session summaries, and aligns coaching to individual goals — helping contact centers deliver more targeted, impactful coaching that strengthens agent development and boosts business outcomes.
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THEMES WITH GENERATIVE AI
Themes get a generative AI makeover! GenAI helps Themes surface even more granular trends, making it easier than ever to uncover what is happening and to take action early. Save time by streamlining root cause analysis and data exploration to understand exactly what trends are being found in your data.
ROOT CAUSE ASSIST
When you’re trying to uncover what’s changing in your data and why, Root Cause Assist rapidly uncovers those insights with concise, consistent, and high-quality summaries – enhanced with explainable text analytics. With a single source of analytics truth, you can get your stakeholders the insights they need and take appropriate action faster than ever before.
Learn more about the foundational tech behind our analytics.
Our AI journey started with text analytics, see where we are now.
A primer on AI, machine learning, & natural language processing.
Medallia Speech & speech analytics run on AI. See what it can do for you.
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