A Revolutionary Suite of Tools
Increase customer satisfaction and improve business performance
Our enterprise feedback management solutions will help you hold every touchpoint in your organization accountable for its role in improving the customer experience. It’s that simple, no matter how complex your organization.
- Satisfy: Customer™
- Drive better customer experiences More →
- Satisfy: Business™
- Understanding the unique needs of high-volume customers More →
- Satisfy: Employee™
- Because customer satisfaction begins with your people More →
- Satisfy: Subscriber™
- For membership-driven business, where renewal is key More →
- Satisfy: Contact Center™
- It’s the face of your company. What does it look like? More →
- RivalTracker™
- Competition is a fact of life. How do you stack up? More →
- Consumer HUB™
- The ultimate in marketing information for your brands More →
Examples of Our Clients’ Achievements
- Dramatic increase in industry ranking: After implementing Medallia, one client achieved top 5 placement across all industry rankings in 2.5 years.
- Reduction in problems: A multinational client experienced a 50% decrease in web channel complaints to its contact center after rolling out Medallia.
- Recovery of at-risk customers: A Medallia client received the 2004 Chain Leadership Award from Lodging Hospitality magazine for its excellence in listening and responding to customers’ needs using our customer recovery solution.
- Optimization of pricing: One client used Medallia to track and improve service levels at its locations while sharply increasing the price of its services so that “value for money” scores remained strong.
