CUSTOMER EXPERIENCE ROI CALCULATOR

Create More Valuable Experiences with Medallia

Medallia has been in the business of supporting organization-wide change across experience programs from the frontline to executives. See how we could help contribute to your bottom line by positively impacting CX.

Estimated Annual Revenue ($)

We can use this number to help us estimate how your business could grow revenue with Medallia.

$ 100,000

100k

250B+

Estimated Annual Revenue Growth (%)

We can use this to estimate the dollar value increase in revenue from using Medallia instead of growing at your regular rate.

0 %

50%

Estimated Number of Customers

We use this to estimate your average Annual Account Value per customer (ACV)

100

250k

Estimated Impact over 3 Years

Estimated Increased Revenue

$ 0

Estimated Cost Savings

$0

More Ways Medallia Helps Your Bottom Line

Change the values below to see the effect on your potential savings and revenue. All final calculated values are over three years. Initial percentages are pre-set at the average value realized by Medallia customers based on internal calculations.

Increase in Average Customer Spend (%)

The average Annual Account Value (ACV) per customer is the average amount of revenue you make per customer. Medallia could help you increase the value of average ACV per customer.

1 %

50%

Estimated Value of Additional Customer Spend

$0

Increase in Retention (%)

A percentage increase in retention contributes to the overall cost and revenue increases you could see using Medallia.

1.5 %

50%

Estimated Number of Additional Customers Retained

0 Increase in New Customer Acquisition (%)

A percentage increase in new customers acquired with Medallia could help you achieve a higher than expected increase in revenue.

0.8 %

50%

Estimated Number of New Customers Acquired

0 Increase in Productivity (%)

A percentage increase in employee productivity due to Medallia could help you increase the efficiency of employee workflows, better manage experience programs, and save money.

2.1 %

50%

Estimated Value of Increased Productivity

$0

*The information on this webpage is for general informational purposes only and are not guaranteed results. Medallia makes no representations or warranty of any kind, express or implied.

* Numbers based upon existing Medallia B2B and B2C customer data. † For your own data security, the information input is not saved.

Customers Driving Growth with Medallia

Case Study

RENT-A-CENTER ACHIEVES MORE SALES & CUSTOMERS

Rent-A-Center has grown substantially after implementing Medallia. They saw a 19% increase in customers, 28% increase in sales growth, and a 54% increase in NPS, leading to cross-business growth and benefits.

Learn More

Case Study

BANORTE GREATLY GROWS TRANSACTIONS & RESPONSE RATES

Banorte, the largest Mexican Bank, achieved a 155% growth in transactions across digital channels and a 500% increase in response rates. Banorte achieved its goal to become a leader in CX in only 16 months.

Learn More

Case Study

T-MOBILE CALLS ON MEDALLIA FOR GREATER REVENUE

T-Mobile has leveraged Medallia to achieve higher revenue and increased NPS. T-Mobile saw a 4% increase in revenue and 25 point increase in NPS since implementing Medallia, among other benefits.

Learn More

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© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.

Create More Valuable Experiences with Medallia

Estimated Annual Revenue ($)

Estimated Annual Revenue Growth (%)

Estimated Number of Customers

Estimated Impact over 3 Years

Estimated Increased Revenue

$ 0

Estimated Cost Savings

$0

More Ways Medallia Helps Your Bottom Line

Increase in Average Customer Spend (%)

Estimated Value of Additional Customer Spend

$0

Increase in Retention (%)

Estimated Number of Additional Customers Retained

0

Increase in New Customer Acquisition (%)

Estimated Number of New Customers Acquired

0

Increase in Productivity (%)

Estimated Value of Increased Productivity

$0

Customers Driving Growth with Medallia

RENT-A-CENTER ACHIEVES MORE SALES & CUSTOMERS

BANORTE GREATLY GROWS TRANSACTIONS & RESPONSE RATES

T-MOBILE CALLS ON MEDALLIA FOR GREATER REVENUE

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Experience 101

Platform

Company

Resources