Learn why Medallia was named the sole leader in the report, receiving the highest score in 24 of 31 criteria.
41% increase in customer satisfaction
WHY MEDALLIA
Built for Action. Committed to Your Success.
Bring personalized experiences to every interaction. For those that need excellence, scale, and provable ROI, Medallia is it.
10% decrease in employee service desk incidents
25-46% increase in conversion
Elevate every experience with Medallia
Combine industry-leading insights with AI for an enterprise platform that tells you precisely where to act for impact.
World-Class AI Leadership
Enrich every experience with prescriptive, automated intelligence.
Built for Frontline Engagement
Empower the entire org with next best actions, powered by leading analytics and AI/ML.
Scalable & Secure for Global Enterprises
Built to exceed your needs with scalability, security, and compliance.
Start Anywhere, Grow Everywhere
With a connected platform, your entire organization can take action on insights that matter.
Customer Experience
Measure, analyze, and orchestrate exceptional customer experiences
Marketing & Digital
Deliver engaging omnichannel journeys at scale
Research & Insights
Uncover key insights and trends to inform marketing and CX initiatives
Product
Identify opportunities to drive product-led growth and development
HR & People Analytics
Create a culture of empowerment and retain highly engaged employees
Locations & Operations
Unlock the power of your people to create consistent, personalized experiences
Customer Service
Empower agents & reduce support costs
Sales & Customer Success
Fuel customer loyalty, retention, and upsell
Made for your success
732%
3-year ROI
$150M
Higher total annual revenue per organization
90%
Higher productivity among employees
Data based on IDC paper. Results not guaranteed.
On top of world-class tech, our in-house expertise is unrivaled
We’re committed to helping you exceed your goals and deliver exceptional, loyalty-inspiring, personalized experiences.
With decades of experience running best-in-class customer and employee experience programs, our team of experts is eager to partner with you at every step - from design to implementation and beyond.
“Medallia worked with us to develop and deliver an insurance program that helped us transform into a truly customer-centric company empowering 76,000 employees to deliver a world-class experience to millions of customers globally.”
ISABELLE CONNER
Group Chief Marketing and Customer Officer, Generali Group
Learn how Generali created customer centricity across global markets
Analysts Agree. Medallia is a Leader in Experience.
Learn more – connect with an expert
Experience 101
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