Understand, anticipate, and power proactive engagement
Data is everywhere – and it is not getting any simpler to decipher. Medallia’s action-oriented analytics can magnify the impact of every customer and employee experience by providing data-driven guidance at critical decision points.
Enhanced with Medallia AI, gaining a comprehensive view of customer, employee, and product journey data across channels is simpler than ever, helping you pinpoint where action will have the most impact.
VP Head of Analytics ADP
Personalized reports, intuitive workflows, and AI-driven topic and theme based alerts empower every employee, from the C-suite to the frontline, to take action on the root cause of issues. Get the right insights at the most granular level to the right person based on their roles and permissions, no matter the market, location, or language.
With Medallia AI, you can surface emerging trends from everywhere in your experience data. Built specifically to be actionable for experience management professionals, we can help you get faster time to value for all your programs.
Our out-of-the-box machine learning models easily adapt to your brand specifics. AI models are centrally managed and improved by Medallia’s data science experts, reducing the operational burden on your team. Topic models, some generative prompts, and others are configurable to ensure they always fit your needs.
Medallia AI-powered text and speech analytics, enriched with generative AI tools, help streamline your analysis workflows – tailored to every user and role across your organization. Our unstructured analytics are embedded everywhere across our reporting, making it not just easy to use and adopt, but almost effortless.
Journey analytics are embedded across Medallia, from top-down to bottom-up journey analytics, to experience orchestration. Improve experiences from beginning to end by identifying critical moments across all channels and taking data-driven actions.
Medallia acts as your early warning system helping to identifying trends such as churn or legal issues before they become wide-scale problems. Our platform also prescribes specific actions based on all customer verbatim data and operational signals so your teams know where to focus and what action to prioritize.
Overview
Medallia AI empowers teams with novel and tried-and-true tools to make sense of exploding volumes of data, so you can make the right decisions in record time.
Video
How are organizations actually using AI? What are their perceptions? In this cutting edge Medallia research, we uncover how CX professionals are understanding the AI revolution in their own organizations.
Whitepaper
Text analytics can be a transformative technology, but acquiring the tech is just the beginning. Read to learn about six practices for making an impact with text analytics.
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