`` Blog Archive | Page 9 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Senior managers in an office talking about their new customer experience strategy
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.

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Customer Experience
Employee Experience
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Solution Spotlight
Organizational leaders sharing important information with one another in the office
Dec 14, 2022
Customer Experience

Connected Experiences Require You to Break Organizational Silos:

As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a
Annette Franz

Annette Franz

Guest Contributor
The headshots of Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte
Dec 12, 2022
Customer Experience

Why Leading Organizations Connect Employee Experience to Customer

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A collage of several Medallina teams coming together to volunteer their time for global week of giving
Dec 09, 2022
Medallia Culture

Valuing Every Person & Every Experience: Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

Global Head of Corporate Social Impact
A contact center leader helps an agent respond to a customer
Dec 07, 2022
Contact Center

5 Tips to Create Connected Experiences for Customers Using the Co

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help —

Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA
Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Cust

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
In a conference room, executives discuss how to achieve connected experiences at their organization
Nov 16, 2022
Customer Experience

What is a Connected Experience? How Every Signal Creates Mission-

Here’s everything you need to know about what a connected experience is, why it’s important, and how to achieve a connected experi
Mary Kearl

Mary Kearl

Contributing Writer
A young woman shops for shirts with loud prints in a boutique clothing store
Nov 14, 2022
Market Research

Top Gen Z Characteristics Businesses Need to Know

What makes Gen Z unique from other generations? Find out the top Gen Z characteristics across lifestyle, consumer behavior, dining
Andrew Custage

Andrew Custage

Head of Insights, Medallia Market Research
A woman sitting on her couch with her laptop ponders a question
Nov 09, 2022
Customer Experience

Net Promoter Score 101: How to Determine an NPS Benchmark

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS)
Medallia

Medallia
A senior manager leads a training session with brand partners in a conference room
Nov 07, 2022
Customer Experience

What is Partner Experience? 3 Simple Steps to Build a Program �

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seaml
Dushyant Mitra

Dushyant Mitra

Senior Director, Partner Success
A family dressed for a cold climate looks at a store window with shopping bags in hand
Nov 02, 2022
Contact Center

5 Tips to Prepare Your Contact Center for the Holiday Season

Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to

Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Two senior leaders focused on digital experience discuss recent feedback on a tablet
Oct 31, 2022
Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experienc

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
Two underrepresented workers collaborate in an office lobby
Oct 26, 2022
Medallia Culture

Bringing People Together: How Medallia Built a Community-Driven D

Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco
Sophie Hossein

Sophie Hossein

Global Communications & Brand Lead, DEIB