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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
A man wearing glasses is sitting and reading a book.
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the bes

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
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Solution Spotlight
A customer purchasing an item in a B2C environment
Mar 20, 2023
Customer Experience

B2C vs B2B Customer Experience: How CX is Strategized & Diff

When strategizing a CX program, it’s important to understand the difference between B2C and B2B customer experiences.
Mary Kearl

Mary Kearl

Contributing Writer
A customer approaches a customer service representative
Mar 13, 2023
Customer Experience

Customer Experience vs Customer Service: How They’re Different (&

Customer experience and customer service are different, but connecting the two allows brands to delight customers and achieve CX g
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Two CX professionals review CEM software
Mar 10, 2023
Customer Experience

Customer Experience Management (CEM) Software: Top 9 Features to

Find out the top features to choose the best customer experience management (CEM) software platform for your business.
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
3 Years of DEIB Goals
Mar 08, 2023
Medallia Culture

Lessons Learned: Our DEIB Goals, Three Years Later

When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceed
Lauren Jackman, PhD

Lauren Jackman, PhD

SVP of Diversity, Equity, Inclusion, and Belonging
An example of an online review in the Google Maps app on a smartphone
Feb 15, 2023
Customer Experience

Online Review Management: Strategy for Review Sites & Social

What do customers say about your brand on review sites and social media? Here’s everything you need to know about online rev
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A pile of letters from the Bananagrams word game.
Feb 06, 2023
Customer Experience

7 Text Analytics Benefits for Feedback Programs

Customers are people, and people are passionate. So whether they’re talking about a recent customer service experience or a

Medallia

Medallia
A warehouse manager speaking to a couple of his employees
Jan 30, 2023
Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Tu

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience
A team lead enthusiastically shows off an analytics report to her team
Jan 26, 2023
Solution Spotlight

From Insights to Action: Why Analytics Reporting Should Be Person

To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which

Jen Dillon

Jen Dillon

Sr. Solutions Consultant for Data and Analytics
An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Cu

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the

Medallia

Medallia
“2023” set against an icon background representing industries such as travel and hospitality, healthcare, and automotive
Jan 12, 2023
Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Kno

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Coffee chain employees sharing a connected experience
Jan 10, 2023
Customer Experience

Customer Experience is Actually Everyone’s Job, Not Just the CX T

Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a
Dan Gingiss

Dan Gingiss

Guest Contributor
A CXO talks to other organizational leaders about breaking down silos
Dec 21, 2022
Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco
Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA