`` Blog Archive | Page 7 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
A contact center agent looking at a list
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.  

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
A woman completing a curbside pickup order
May 10, 2023
Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential l
Medallia

Medallia
Two small business owners lean over a laptop in a flower shop
May 05, 2023
Digital Experience

Website & Mobile App Experiences: What You Need to Improve D

Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across
Mary Kearl

Mary Kearl

Contributing Writer
A contact center agent using conversation intelligence
Apr 28, 2023
Contact Center

3 Ways to Make the Most of Conversation Intelligence in Customer

As a CX professional, are you driving value from conversation data? Here are 3 ways to maximize conversation intelligence.
Jessica Garcia

Jessica Garcia

Director of Product Marketing
An organizational leader ponders questions while working with generative AI
Apr 26, 2023
Contact Center

5 Questions to Ask When Deploying Generative AI for Business

As a CX professional, are you considering deploying generative artificial intelligence? Here’s what to ask yourself when getting s
Joanna Moser

Joanna Moser

Senior Director, Data & Analytics
Senior managers in an office talking about their new customer experience strategy
Apr 14, 2023
Customer Experience

5 Ways to Upgrade Your Customer Experience Strategy

Not all CX strategies are created equal — take these five steps to improve your customer experience strategy for maximum impact.
Mary Kearl

Mary Kearl

Contributing Writer
Contact center agents communicating with customers via phone call and trying to meet customer service expectations
Apr 12, 2023
Contact Center

6 Tips for Meeting Customer Service Expectations

Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet today’s cust
Mary Kearl

Mary Kearl

Contributing Writer
Woman checks her phone while carrying packages
Apr 10, 2023
Customer Experience

Why Every Business Needs to Recognize Customer Experience is a To

What’s the importance of customer experience? CX is all about creating happy, satisfied customers who continue to engage with a br
Mary Kearl

Mary Kearl

Contributing Writer
An older woman looking at her credit card while browsing the web
Apr 06, 2023
Digital Experience

7 Reasons Why You Need a Digital Customer Experience Strategy

A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers
Mary Kearl

Mary Kearl

Contributing Writer
Three team members looking at a social listening dashboard
Apr 04, 2023
Customer Experience

10 Tips for Building a Social Listening Strategy

Building a social listening strategy? Here’s how to accomplish it with tips ensuring your brand keeps a pulse on what customers sa
Mary Kearl

Mary Kearl

Contributing Writer
Customer service agent works on a computer
Mar 31, 2023
Contact Center

15 Customer Service Trends in 2023 You Didn’t Know Until Now

The top customer service trends in 2023 that leaders in the contact center and throughout an organization need to know about.
Mary Kearl

Mary Kearl

Contributing Writer
Woman stares at laptop in frustration.
Mar 29, 2023
Customer Experience

Types of Customer Feedback: Direct & Indirect Feedback Signa

Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and dr
Mary Kearl

Mary Kearl

Contributing Writer
A happy customer and her dog thank the dog groomer for a job well done.
Mar 23, 2023
Customer Experience

What Makes Good Customer Experience? Here’s How to Make Customers

Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.
Mary Kearl

Mary Kearl

Contributing Writer