`` Blog Archive | Page 6 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Family walks together, holding holiday shopping bag
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone

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Customer Experience
Employee Experience
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Solution Spotlight
Woman is looking a her laptop while smiling and holding her credit card
Jul 25, 2023
Customer Experience

Medallia Experience Orchestration: Personalizing Every Experience

Here’s what you need to know about Medallia Experience Orchestration and how it personalizes customer experience individuall
Ryan Carrigan

Ryan Carrigan

Director of Product Marketing MXO
Shopping cart in a retail industry store
Jul 21, 2023
Customer Experience

Customer Experience as a Competitive Advantage in the Retail Indu

Discover the power of customer experience for gaining a competitive edge in the retail industry.
Medallia

Medallia
A man speaks on a cell phone while using his laptop
Jul 12, 2023
Customer Experience

Experience Orchestration: 4 Key Elements to Personalize the Custo

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi
Medallia

Bo Lykkegaard

Associate VP for Software Research Europe at IDC
Woman sips coffee while working on her laptop in a coffee shop
Jul 07, 2023
Customer Experience

Why You Need Experience Orchestration to Personalize the Customer

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition,
Mary Kearl

Mary Kearl

Contributing Writer
A team reviews survey results on paper, computer, and mobile
Jun 29, 2023
Customer Experience

10 Best Ways to Boost Survey Response Rates

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from

Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A contact center agent supporting a customer through texting
Jun 13, 2023
Contact Center

5 Types of Call Centers for Customer Service Teams

Here are the five most common types of call centers — or contact centers — organizations rely on to provide customer support and c
Medallia

Medallia
A man wearing glasses is sitting and reading a book.
Jun 06, 2023
Contact Center

Best Contact Center Books to Read in 2023

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the bes
Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist
Woman sitting on a couch and reading a book
Jun 02, 2023
Employee Experience

Best Employee Experience Books to Read in 2023

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity whi
Mary Kearl

Mary Kearl

Contributing Writer
10 Ways to Supercharge your Salesforce® Data with Medallia
May 30, 2023
Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data

Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Sal
Mary Kearl

Mary Kearl

Contributing Writer
A professional reading a book
May 23, 2023
Digital Experience

Best Digital Experience Books to Read in 2023

Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to your
Mary Kearl

Mary Kearl

Contributing Writer
A professional reading a book
May 17, 2023
Customer Experience

Best Customer Experience Books to Read in 2023

CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Team reviews data in a CRM
May 15, 2023
Customer Experience

Customer Relationship Management (CRM) vs Customer Experience Man

Here’s the difference between customer relationship management (CRM) and customer experience management (CEM) — and how they
Medallia

Medallia