``
Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person
With millions employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer serv
Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a
Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio
Learn what a CHRO is, how it differs from a CXO and get a sample job description that clearly defines the role.
Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth
Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i
What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.
Here’s the role of AI in customer experience, the benefits of artificial intelligence in CX, and what the future of the tech
Discover the five best employee experience platforms and technologies for improving employee engagement, loyalty, and retention
Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer