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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Man watches a presentation intently, in a brightly lit room
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Woman looks at phone while holding a takeout box
Nov 20, 2023
Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person
Michael Mallett

Michael Mallett

Vice President of Product Management - Digital, AI
An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.
Nov 10, 2023
Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Pe

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,

Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
Contact center agents having a discussion
Nov 10, 2023
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma
Mary Kearl

Mary Kearl

Contributing Writer
Paths to Grow Your Customer Service Career
Nov 03, 2023
Contact Center

7 Paths to Grow Your Customer Service Career

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business
Medallia

Medallia
Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai

Senior Manager, Employee Experience
Couple speaks to front desk worker at a hotel
Oct 26, 2023
Customer Experience

How Personalized Customer Experiences Drive Business Growth

For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei
Mary Kearl

Mary Kearl

Contributing Writer
A leadership team sits and contemplates information on a tablet
Oct 23, 2023
Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Erica Desai

Erica Desai

Senior Manager, Employee Experience
row of people sitting in a dimmed light space, clapping
Oct 19, 2023
Customer Experience

Top Customer Experience Conferences to Attend in 2024

Explore this list of the top 25 customer experience conferences to attend in 2024.
Mary Kearl

Mary Kearl

Contributing Writer
email templates to respond to customer complaints
Oct 18, 2023
Contact Center

10 Email Templates to Respond to Customer Complaints

Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do so by email. Here are 6 email templ
Medallia

Medallia
woman-working-with-computers-at-her-workplace-2023-09-26-16-30-10-utc
Oct 13, 2023
Customer Experience

What Even is Artificial Intelligence? Simplifying AI for Customer

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what

Hadley Spadaccini

Hadley Spadaccini

Senior Product Marketing Manager, AI & Analytics
Family walks together, holding holiday shopping bag
Oct 05, 2023
Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone
Andrew Custage

Andrew Custage

Head of Insights, Medallia Market Research
Graphic that reads Happy CX day in addition to a collage of Medallians
Oct 03, 2023
Customer Experience

Celebrating CX Day and the Power of Customer Experience

This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.
Joe Tyrrell

Joe Tyrrell

Chief Executive Officer