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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Medallia: Customer Feedback
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

  Customers today search for information about products and services 24/7, whether it’s using social media, review sites, or

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Customer Experience
Employee Experience
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photo (7)
Mar 06, 2014
Medallia Culture

SXSW 2014 — Donate Your Swag!

South by Southwest is a creative summit of unequalled proportion. It brings together minds and ideas from the communities of tech,
Medallia

Medallia
02-20-2014
Feb 20, 2014
Customer Experience

Who Cares If Comcast Time-Warner Becomes A Monopoly?

Comcast and Time Warner are merging. The Internet exploded: No one could contemplate this impending event without the word “monopo
Medallia

Medallia
2-6-2014
Feb 06, 2014
Customer Experience

Telecoms: Confusing Customer Retention With “Detention”

Telecoms in the United States just don’t get it. A friend recently bought a new iPhone 5S. He loves it. Unfortunately, he regularl
Medallia

Medallia
1-23-2014
Jan 23, 2014
Medallia Culture

So You Want to Sell at a Startup: A Q&A with Sequoia’s Doug L

Joining the sales force of a startup can earn you a larger income than that of the CEO, and the risks can be as large as the rewar
Medallia

Scott Davis
1-6-2014
Jan 06, 2014
Customer Experience

Your Customer Feedback Program is Cheating on You

We often think of cheating in terms of actions that violate high priority ethics, but in smaller, less dramatic situations, the ac
Medallia

Medallia
12-09-2013
Dec 09, 2013
Customer Experience

Retail Innovation Testing: One Part Science, One Part Convincing

Medallia’s VP of Retail Solutions, Director of Strategy, and a PhD in Behavioral Economics walk into a weBinAR… Oh, you’ve already
Medallia

Medallia
11-23-2013
Nov 22, 2013
Customer Experience

One Simple Step to Quickly Boost Survey Responses

When it comes to customer feedback programs, you’ll often hear people talk about closing the loop. But what about opening it
Medallia

Medallia
10-10-2013
Oct 10, 2013
Customer Experience

The People Create the Experiences: How Four Seasons Built an Army

Nearly 50 years ago, Isadore Sharp opened the first Four Seasons motel—you heard that right, motel—in Toronto. Who knew that withi
Medallia

Krystal Barghelame
5-9-3013
Sep 05, 2013
Customer Experience

How to Hear From Your Non-Customers: Capture In-the-Moment Feedba

Are you a restaurant, hotel, retailer or other business trying to get a complete picture of the customer experience by also hearin
Medallia

Michelle De Haaff
4-25-2013
Apr 25, 2013
Customer Experience

Organizing Around Your Customer’s Journey

Customer journey mapping is a concept that has received a lot of attention lately in the customer experience world. But it is not

John Abraham

John Abraham

General Manager, Medallia Institute
4-11-2013
Apr 11, 2013
Customer Experience

From Bankruptcy to Dancing? Extended Stay’s Transformational Sto

At Extended Stay America Hotels (ESH), creating outstanding customer experiences is not just a  motto—it’s a way of life. In each

Medallia

Krystal Barghelame
3-27-2013
Mar 27, 2013
Customer Experience

Is your survey program using the right customer incentive?

Though Medallia clients capture millions of survey responses from their customers every year, sometimes customers need a nudge to

Medallia

Medallia