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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Medallia: Customer Feedback
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Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great perform

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Solution Spotlight
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Jul 21, 2014
Customer Experience

Cut Your Qualitative Data on the Fly: Medallia’s Self-Servi

The research. The diligence. The planning. The execution… The miscalculation. The fire. The disaster. It doesn’t matter how

Medallia

Medallia
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Jul 10, 2014
Customer Experience

Tory Burch: How a Brick-and-Mortar Retailer is Beating its Online

“Software eats retail.” For any brick-and-mortar company, this absolutist prediction from mega venture capitalist and entrepreneur
Medallia

Michelle De Haaff
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Jul 01, 2014
Customer Experience

Delivering A Painless Experience: How PayPal Increased Transactio

No matter how good you are at what you do, there is friction in your business. Friction that stands between your customers and wha
Medallia

Michelle De Haaff
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Jun 26, 2014
Customer Experience

Delivering Great Experiences: It Doesn’t Cost a Thing

We often talk about great customer experience as a means to unlock revenue: You retain customers, realize more of their lifetime v
Medallia

Michelle De Haaff
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Jun 10, 2014
Medallia Culture

The 5 People You Hire (Other Than Your Candidate)

During the recruitment of any great candidate, there’s a constant dance of “selling” between candidate and company. This culminate
Medallia

David Galloreese
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Jun 03, 2014
Customer Experience

How To Become The Nordstrom Of Your Industry

True or False: When it comes to customer experience, there’s only one Nordstrom. Well — at least, there can only be one company ca
Medallia

Michelle De Haaff
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May 19, 2014
Customer Experience

How the Voice of the Customer is Driving Strategy Inside 7-Eleven

Your customers — let’s imagine that they spend less than five dollars in your store. That, on average, they’ll spend roughly
Medallia

Michelle De Haaff
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May 15, 2014

Customer Experience Improvement — It Doesn’t Necessarily Begin Wi

Improving the customer experience is finding its way to the top of more and more CEO’s list of priorities. You’d imagine that the

Medallia

Michelle De Haaff
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Apr 24, 2014
Medallia Culture

Welcome Aboard: Why Medallia has spent 9,360 Hours (And Counting)

Starting at a new company can be stressful. The feeling of, “Yes! I got the job,” can quickly turn into, “Oh, wow. Take a deep bre
Medallia

David Galloreese
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Mar 21, 2014
Medallia Culture

Did You Pick The Wrong Major To Get A Job You Love?

Two paths diverged in a yellow wood… You know the rest. How many times do you think these lines from “The Road Not Taken” have bee
Medallia

David Galloreese
Intuit_image2
Mar 18, 2014
Customer Experience

Happy Tax Season: 3 Ways Intuit Turns Customer Experience Into Bu

Which is worse: a) waiting on hold for two hours, or b) doing your taxes? Neither! It’s c) BOTH at the same time. Sounds terrible,
Medallia

Krystal Barghelame
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Mar 13, 2014
Medallia Culture

#SwagDonationSXSW: Two Days, Hundreds of Supporters, and Tons of

When Medallia partnered with Austin’s Foundation for the Homeless to collect promotional swag at SXSW, we knew what we wanted to h
Medallia

Medallia