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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
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MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the

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Customer Experience
Employee Experience
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Solution Spotlight
Gen CX long
Mar 25, 2016
Customer Experience

Are You a Member of Generation CX?

If you’re energized by the thought of living and working in a customer-centric world, now is a pretty thrilling time to be alive.

Medallia

The Medallia Team
Dave H Call Center long
Mar 10, 2016
Customer Experience

A Customer-Centric Approach to Call Center Routing

What kind of experience would you want to offer a customer who’s confused or worried? In all likelihood, you would want to b
Medallia

David Howgego
Insurance Video long
Feb 23, 2016
Customer Experience

Why Customer Experience Matters for the Insurance Industry

Perhaps more than most other companies, insurers know the importance of forming strong customer relationships. But preserving thos
Medallia

The Medallia Team
Survey Shortening long
Jan 12, 2016
Customer Experience

Half Science, Half Art: A Guide to Shortening Customer Satisfacti

Take 10 companies that deliver a great experience — chances are, you’ll find 10 very different customer satisfaction surveys that

Medallia

Martin Sanchez
Sjoerd Lammers street photography
Dec 01, 2015
Customer Experience

What Do Millennials Want in a Banking Experience?

Millennials are finally coming of age. They’re poised to become the largest generation in the U.S., and their current age range —

Medallia

The Medallia Team
Negative Externalities long
Nov 17, 2015
Customer Experience

Turning the Crowd Into a Party: Thoughtfully Dealing with Peak De

Some Disneyland fans haven’t felt their usual magic over the past month. To combat overcrowding, the theme park recently raised th
Medallia

Peter Kriss
Bain FS long
Nov 11, 2015
Customer Experience

Exploring the Retail Bank of the Future

As “going digital” becomes a higher priority in the financial services world, retail banks are putting particular attention toward
Medallia

The Medallia Team
The Red Arrows
Nov 10, 2015
Customer Experience

Building a High-Performing Workplace Culture

What motivates you to deliver your highest-quality work? Regardless of your company or role, one big reason is likely finding sati
Medallia

The Medallia Team
OCEM launch long
Sep 30, 2015
Customer Experience

Achieving Strategic Advantage in the Age of the Customer

Customers have more power than ever. They’re armed by information — a vast supply of it, all on the Internet — and it’s underminin
Medallia

The Medallia Team
Cultural Bias long
Sep 24, 2015
Customer Experience

Understanding Customer Expectations In Global Cultures

For companies that operate across multiple regions, cultural differences add a layer of complexity to customer relationships. How

Medallia

The Medallia Team
Survey Design long
Sep 18, 2015
Customer Experience

E-book: Writing Better Customer Satisfaction Surveys

When customers aren’t engaging enough with your surveys, where do you look first to identify the proper fix? Sometimes the problem
Medallia

The Medallia Team
Brand Halo long
Aug 28, 2015
Customer Experience

Looking Past the “Brand Halo”

It’s no secret that there’s a lot of value to be had in building a high-cachet brand. People desire your products; they want to be
Medallia

David Howgego