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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
5 Ways Telcos can Manage Scale & Complexity Resulting from COVID-19
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe

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Customer Experience
Employee Experience
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Solution Spotlight
Woman Shops for Clothes at a Fashionable Retail Boutique
Apr 03, 2017

WEBINAR: How Urban Outfitters Wins at CX

Urban Outfitters leverages Medallia to help the entire business stay focused on the retail experience. In-store experience for ret
Medallia

Mike Galvin
Vet_Header
Mar 28, 2017

Serving Those Who Have Served: How the VA Is Using Feedback to Ma

I had taken on many names by the time I turned 25. I’d been “midshipman” at age 17 and “junior officer” at 21. I had been called “
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Katherine Tice
isoheader-01
Feb 08, 2017

Safe and Sound: Medallia Is First CEM Company to Secure Highest S

As the writer and futurist Alvin Toffler once said, “Our technological powers increase, but the side effects and potential hazards
Medallia

Harshil Parikh
3-01
Nov 21, 2016
Customer Experience

How to Get Your Execs Bought Into CX

Many CEOs hope to boost their companies’ competitiveness and long-term success by improving the customer experience they deliver.

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Medallia
icon3-01
Nov 16, 2016
Customer Experience

When Good Service Isn’t Good Enough

Editor’s note: This is the first in an ongoing series of posts about how executives should think about and execute improved custom
Medallia

Medallia
heart3-01
Nov 14, 2016
Customer Experience

How Airbnb Fosters Empathy for its Customers

Customer empathy is a valuable quality for any customer-centric company. At the level of individual interactions, it helps you und
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Medallia
omni-cx-department
Sep 27, 2016
Customer Experience

Do You Need a Customer Experience (“CX”) Department to Deliver Gr

What would you accomplish if you had over 21,000 associates working on your company’s customer experience? The question might soun
Medallia

Zoe Schiffer
Prashant culture long
May 31, 2016
Customer Experience

How Company Culture Impacts Day-to-Day Behavior

Think about a memorably fantastic experience you’ve had with a frontline employee. What was it that made the encounter so special?
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Prashant Nagaraddi
SONY DSC
May 19, 2016
Customer Experience

Take the Assessment: How Customer-Centric Is Your Organization?

This is the age of the customer. In this new era, customer experience is the new brand. Consumers increasingly look to reviews and
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Medallia
David greenhouse long
May 05, 2016
Medallia Culture

How Company Culture Can Make or Break a Sale

Would you invest more in employee experience if it meant the difference between landing a major account and losing it to your clos
Medallia

David Galloreese
Fred article 2 long
May 03, 2016
Customer Experience

Your Customers Are Your Best Coaches

Ask most business leaders why it’s important to collect customer feedback, and their answer will probably boil down to: “I want to
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Fred Reichheld & Dorian Stone
Beth Millennials long
Apr 13, 2016
Customer Experience

Who Is the Mythical Millennial Consumer?

A version of this article was originally published at Loyalty360 on April 1, 2016 Remember a world without the Web? Smart phones?

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