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Impact the world beyond your own
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Collect every signal for more meaningful data
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Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your produ
Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practi
We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience l
Most companies recognize both the importance of great customer service and the importance of rewarding employees for great perform
Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more tha
The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the lin
Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive expe
On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their
We are always interested in learning more about how Medallia helps companies win. And who better to learn from than the people usi
We know how important customer-centricity is to the future success of your organization. So what does it take to build a cu
We recently sat down with Matt Bertenthal, Senior Privacy Counsel at Medallia, to learn more about the General Data Protection Reg
Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of
This year Medallia is a Silver sponsor of the 2018 Adobe Digital Summit in Las Vegas from March 25-29. It’s the first time