`` Blog Archive | Page 28 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
What is Customer Feedback? Definition + Examples
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your produ

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Bobby Vicario
Aug 30, 2018
Medallia Culture

Senior AV Technician Bobby Vicario on Parenthood, Inclusion, and

Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practi
Medallia

Medallia
Leslie Stretch
Aug 20, 2018
Medallia Culture

Welcome to Medallia, Leslie!

We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience l
Medallia

Medallia
Medallia: Customer Feedback
Aug 10, 2018
Employee Experience

Three Tips To Manage the Perils of CX-based Compensation Systems

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great perform
Medallia

Medallia
Medallia: Time Square Office
Jul 30, 2018
Customer Experience

Medallia Opens New Office in Iconic Times Square

Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more tha
Medallia

Medallia
Medallia: Employee Engagement
Jul 24, 2018
Employee Experience

Engaging Employees is Key to Success in the Insurance Sector

The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the lin
Alex Glanz

Alex Glanz

SVP, Growth Strategy and Insights
Medallia: Customer Experience
Jun 26, 2018
Customer Experience

Research Shows Customer Experience Top Reason Consumers Choose a

Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive expe
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Medallia: NPS
Jun 13, 2018
Customer Experience

How CosmosDirekt Shook Up The Insurance Industry to Create Impact

On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their

Medallia

Medallia
Medallia: CX
Jun 06, 2018
Customer Experience

Medallia’s Impact on Your Bottom Line, According to Forrester Stu

We are always interested in learning more about how Medallia helps companies win. And who better to learn from than the people usi
Medallia

Medallia
Medallia: CX
Apr 18, 2018
Employee Experience

How Customer-First Momentum Can Transform Your Company

  We know how important customer-centricity is to the future success of your organization. So what does it take to build a cu
Kim Palenik

Kim Palenik

Solutions Principal
Medallia: GDPR
Apr 16, 2018
Customer Experience

5 Questions With Matt Bertenthal on GDPR

We recently sat down with Matt Bertenthal, Senior Privacy Counsel at Medallia, to learn more about the General Data Protection Reg
Medallia

Medallia
Medallia: Customer Feedback
Mar 22, 2018
Customer Experience

Customer Expectations Differ By Culture in Hospitality

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of

Medallia

Medallia
Medallia: 2018 Adobe Digital Summit
Mar 13, 2018
Customer Experience

Meet Medallia at Adobe’s Digital Summit In Las Vegas, March 25-29

  This year Medallia is a Silver sponsor of the 2018 Adobe Digital Summit in Las Vegas from March 25-29. It’s the first time

Natalie Graham

Natalie Graham

Global Partner Marketing Lead