`` Blog Archive | Page 27 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve

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Customer Experience
Employee Experience
Digital Experience
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Medallia Culture
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Solution Spotlight
Medallia: Gregor Stewart
Mar 13, 2019
Medallia Culture

VP of Data Science Gregor Stewart on Customer Experience, Leaders

How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascinatio
Medallia

Medallia
USA Sevens Rugby team
Mar 04, 2019
Customer Experience

Congratulations to the USA Rugby Sevens Team on their win!

Congratulations to the USA Sevens Rugby team on their final win of the USA7s tournament today in Las Vegas! Medallia couldn’t be m
Medallia

Medallia
Investment Banks Can Create Customer-Friendly Experiences
Jan 29, 2019
Digital Experience

4 Ways Investment Banks Can Create Customer-Friendly Experiences

Compared to the average retail bank, investment banks have a very different set of challenges when it comes to managing customer e
Medallia

Medallia
Medallia: Predictions for Customer Experience in Public Section for 2019
Jan 15, 2019
Customer Experience

5 Predictions for Customer Experience in the Public Sector for 20

2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thank
Zac Trojak

Zac Trojak

Principal, Public Sector
Medallia: Ken Rahn
Jan 09, 2019
Medallia Culture

Sales Director Ken Rahn on Learning and Leadership—From the U.S.

What does the Medallia Sales team have in common with a Navy aircraft carrier’s nuclear power plant? Ken Rahn says there are more

Medallia

Medallia
Medallia: Social Media Engagement
Dec 12, 2018
Customer Experience

Top 4 Strategies to Maximize Your Social Media Engagement

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diff
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Medallia: Customer Relationship
Dec 10, 2018
Customer Experience

The Importance of Journey Analytics in Fostering Customer Relatio

The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger

Medallia

Medallia
Medallia: Customer Experience
Nov 26, 2018
Customer Experience

The Product Vision that made Medallia a Customer Experience Leade

How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some

Medallia

Medallia
Medallia: Celia Ma
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of he
Medallia

Medallia
Medallia Values
Oct 31, 2018
Medallia Culture

Medallia’s Values: Guiding Us As We Grow

At Medallia, our values are our true north. They guide our decisions, drive our behavior toward our customers and one another, and
Medallia

Medallia
Nathan Crissey
Sep 13, 2018
Medallia Culture

Technical Support Engineer Nathan Crissey on Problem-Solving, Fat

Medallians at the San Mateo office enjoy an unusual perk: the chance to catch a National Yo-Yo Master in action. When Nathan Criss
Medallia

Medallia
Medallia: Customer Feedback
Sep 11, 2018
Customer Experience

How to Get Your CEO Addicted to Customer Feedback

Unlike companies that are long-established, there’s a new breed of customer-centric companies that are actively listening to custo
Medallia

Medallia