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Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl
I was head-nodding like a champ no less than 20 times on the red-eye home from San Diego after attending Medallia’s Experience con
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At Quirk’s Brooklyn 2019, our very own Matt Marontate took to the stage with Sally Udayakumar from Just Worldwide, to share how vi
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them
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Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It
Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on
Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery
With the prediction of a flat SAAR for 2019, how will you keep your team firing on all cylinders? Customer experience (CX) now dif
Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolv
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumer
Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Cus