`` Blog Archive | Page 26 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Leader in Experience Management
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Galon_1
Jun 20, 2019
Customer Experience

My 2019 Medallia Experience Takeaways

I was head-nodding like a champ no less than 20 times on the red-eye home from San Diego after attending Medallia’s Experience con
James A. Galon

James A. Galon

Director of Sales at Medallia, Customer Experience
Medallia: Amanda Riches
Jun 12, 2019
Medallia Culture

Meet Medallian Amanda Riches

What do you do at Medallia? How long have you been a Medallian? I am a Director of Professional Services in the EMEA team as well

Medallia

Medallia
Patient
May 31, 2019
Market Research

Putting Patients Front and Center in Healthcare Research

At Quirk’s Brooklyn 2019, our very own Matt Marontate took to the stage with Sally Udayakumar from Just Worldwide, to share how vi
Medallia

Medallia
Medallia: Customer Experience Management
May 23, 2019
Customer Experience

Customer Experience Management: The Proof is in the ROI

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them
Diane O'Hara

Diane O'Hara

VP Solutions Principal
Medallia: CX Transformation
May 23, 2019
Employee Experience

Initiating a CX Transformation? Helpful Tips for Success

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for c
Noreen Kidwai

Noreen Kidwai

Embedded CX /EX Expert, Professional Services
Medallia: Customer Experience Management
May 22, 2019
Employee Experience

The CX Factor: How Experience Management is Set to Transform the

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It

Melissa Leon

Melissa Leon

Lead Senior Solutions Consultant Manager, Energy P
Medallia: Retail Customer Experience
May 14, 2019
Employee Experience

How to Improve Retail Customer Experience by Engaging Employees,

Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on

Medallia

Medallia
Counter Culture Coffee
Apr 30, 2019
Customer Experience

Q&A with Brett Smith, CEO of Counter Culture Coffee

Founded in 1994, Counter Culture Coffee is a wholesale coffee roaster, selling its specialty coffee to cafés, restaurants, grocery
Natalie Graham

Natalie Graham

Global Partner Marketing Lead
Medallia: CX
Apr 22, 2019
Customer Experience

3 Reasons the Auto Industry Must Accelerate CX Efforts in 2019

With the prediction of a flat SAAR for 2019, how will you keep your team firing on all cylinders? Customer experience (CX) now dif
Medallia

Medallia
Medallia Logo
Mar 26, 2019
Customer Experience

Meet our new logo

Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolv
Medallia

Medallia
Medallia: Experience Predictions for Retail in 2019
Mar 25, 2019
Customer Experience

5 Experience Predictions for Retail in 2019

In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumer
Russell Haswell

Russell Haswell
Medallia: Intelligent Customer Experience
Mar 15, 2019
Customer Experience

Medallia’s Perspective on Intelligent Customer Experience

Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Cus
Medallia

Medallia