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Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
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The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse
Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re
When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if
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Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu
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The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the
At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, share
Medallia recently hosted its annual customer conference Experience ’19, a convergence of all things experience management, and an
Your customers expect personalized experiences – relevant to them and consistent with their past experiences. But this becom