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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Customer Experience Glossary
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

What do we mean when we say customer experience, anyway? Here’s the ultimate customer experience glossary to help guide you. Custo

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Customer Experience
Employee Experience
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Solution Spotlight
6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Positive Return Experience In Retail
Feb 05, 2020
Customer Experience

3 Steps to Developing a Positive Return Experience In Retail

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc
Erica James

Erica James

Director, Thought Leadership and Customer Engageme
The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
3 Steps for the Energy Industry to Pivot to the Experience Economy
Oct 17, 2019
Customer Experience

3 Steps for the Energy Industry to Pivot to the Experience Econom

Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re
Katie Mehnert

Katie Mehnert

CEO, Pink Petro
Medallia: Customer-Centric Culture
Oct 16, 2019
Employee Experience

Want to Build a Customer-Centric Culture? Make It Personal. (Part

When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if

John Abraham

John Abraham

General Manager, Medallia Institute
Medallia: EX and CX
Oct 15, 2019
Employee Experience

EX and CX – Better Together

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience an
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Medallia: Employee Engagement
Sep 25, 2019
Employee Experience

Happy Employees Deliver Great Customer and Business Outcomes

Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu
Farooq Javed

Farooq Javed

VP Alliances
Medallia: Employee Experience
Sep 09, 2019
Employee Experience

New Research from Medallia and Partnership for Public Service Sho

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a hum
Medallia

Medallia
City-Tours-Blog-Hero-Image
Aug 30, 2019
Customer Experience

Top 5 Reasons You Can’t Miss the Medallia City Tour 2019

The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the
Medallia

Medallia
IMG_2378
Jul 11, 2019
Customer Experience

Zurich Insurance’s Customer-led Culture Transformation

At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, share
Medallia

Medallia
Medallia_109
Jul 02, 2019

Three Takeaways From Medallia’s Experience ‘19 Conference

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Personalizing Experiences with Medallia CX360
Jun 27, 2019
Customer Experience

Personalizing Experiences with Medallia CX360

Your customers expect personalized experiences – relevant to them and consistent with their past experiences. But this becom
Medallia

Medallia