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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Employee Experience Programs
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Effective employee experience programs can set your entire company up for success. Here are five crucial strategies for building o

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy
Jun 22, 2020
Customer Experience

IBM’s Focus on The Customer Experience with Purpose, Agility, and

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketin
Medallia

Medallia
State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w
Valerie Beaudett

Valerie Beaudett
How Video is Shaping the Future of Digital Transformation
May 26, 2020
Customer Experience

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsour
Medallia

Medallia
Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha
Medallia

Medallia
HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

Medallia

Medallia
Blog Gov Crisis
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in C

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer
Diane O'Hara

Diane O'Hara

VP Solutions Principal
An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Modifying Experience Programs During COVID-19: Part 2
Mar 26, 2020
Customer Experience

Tips on How to Stay Connected to Customers and Employees During C

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t
Medallia

Medallia
Modifying Customer & Employee Experience Programs During COVID-19
Mar 26, 2020
Customer Experience

Modifying Customer & Employee Experience Programs During COV

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best pract
Medallia

Medallia
5 Ways Telcos can Manage Scale & Complexity Resulting from COVID-19
Mar 25, 2020
Customer Experience

5 Ways Telcos can Manage Scale & Complexity Resulting from C

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Crowdsourcing Ideas for New Managers at the Watermark Conference 2020
Mar 13, 2020
Customer Experience

Crowdsourcing Ideas for New Managers at the Watermark Conference

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita
Lauren Jackman, PhD

Lauren Jackman, PhD

SVP of Diversity, Equity, Inclusion, and Belonging