`` Blog Archive | Page 23 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience
Sep 08, 2020
Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Ex

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplie
Jonathan Shafer

Jonathan Shafer
Building-Website-Navigations--6-Keys-for-an-Intuitive-User-Experiences
Aug 28, 2020
Digital Experience

Building Website Navigations: 6 Keys for an Intuitive User Experi

Your website navigation is the backbone of your website. The overall structure has a significant impact on sales, conversions, and
Medallia

Medallia
What is Customer Feedback? Definition + Examples
Aug 18, 2020
Contact Center

What is Customer Feedback? Definition + Examples

Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your produ
Medallia

Medallia
Pandemic Drives Digital Innovation Across Healthcare
Aug 11, 2020
Customer Experience

Pandemic Drives Digital to Become Center for Healthcare Innovatio

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic th
Sarah Gilstrap, MS, CPXP

Sarah Gilstrap, MS, CPXP

Solution Consulting, Healthcare
Adapting Quickly Crucial to Noodles & Company’s Success
Aug 04, 2020
Customer Experience

Adapting Quickly Crucial to Noodles & Company’s Success

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have ha
Allison Levy

Allison Levy

Senior Customer Marketing Manager
Digital Disruption Increases Need for Real-Time Insights
Jul 24, 2020
Digital Experience

Digital Disruption Increases Need for Real-Time Consumer Insights

With rapid technology adoption and the COVID-19 pandemic, customers are shifting their daily activities online faster than ever be
Medallia

Medallia
Checklist for Getting Ahead of Staffing Demands
Jul 17, 2020
Customer Experience

Checklist for Getting Ahead of Staffing Demands

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizatio
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Understanding Intent-Driven Journeys
Jul 15, 2020
Customer Experience

Understanding Intent-Driven Journeys – and Why They Are a Game-Ch

While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on the needs of the custo
Medallia

Medallia
Data-Driven Strategies to Increase Fashion Site Conversion Rates
Jul 14, 2020
Digital Experience

8 Data-Driven Strategies to Increase Fashion Site Conversion Rate

While product quality and cost all play important roles, your fashion website’s conversion rate largely boils down to the digital

Medallia

Medallia
Jul 09, 2020
Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cate
Natalie Graham

Natalie Graham

Global Partner Marketing Lead
Put Customers at the Center of Your Reopening Strategy
Jul 08, 2020
Customer Experience

Putting Customers at the Center of Your Business: The Secret to a

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are ge
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Design Best Practices and Ideas for Banking Websites
Jul 07, 2020
Digital Experience

9 UX Design Best Practices and Ideas for Banking Websites

User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and custom
Medallia

Medallia