`` Blog Archive | Page 22 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
NPS Survey Best Practices
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r

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Customer Experience
Employee Experience
Digital Experience
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Medallia Culture
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Solution Spotlight
Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers Fi

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity

Medallia

Medallia
Journey visualization tools
Nov 13, 2020
Customer Experience

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber

Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
medallia-image
Nov 13, 2020
Market Research

The Role Technology Plays in the Evolution of Market Research

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and grow
Medallia

Medallia
5 Tips for Building a B2B Customer Loyalty Strategy Right Now
Nov 06, 2020
Customer Experience

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on

Medallia

Medallia
iStock-1215276522
Oct 26, 2020
Market Research

Is our current global situation giving us the opportunity to unde

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve

Medallia

Medallia
Oct 23, 2020
Employee Experience

SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of E

For the first time in more than 30 years, the U.S. Securities and Exchange Commission (SEC) has significantly revised its business
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Rewards and Recognition Ideas for Customer Service Teams
Oct 22, 2020
Contact Center

12 Rewards and Recognition Ideas for Customer Service Teams

It pays to invest in employee engagement. After all, companies that take the time to create employee rewards and recognition progr
Medallia

Medallia
Aerial-view-of-crowd-connected-by-lines-1180187740_2102x1431-1
Oct 02, 2020
Market Research

Big data isn’t human. Is a video-first approach the answer?

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of

Medallia

Medallia
Holiday Shopping 2020 Predictions From 7 Customer Experience Experts
Sep 23, 2020
Customer Experience

Holiday Shopping 2020 Predictions From 7 Customer Experience Expe

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of
Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
Medallia and ServiceNow Work Together to Power Seamless Customer Service
Sep 16, 2020
Customer Experience

Medallia and ServiceNow Work Together to Power Seamless Customer

Every business today is competing in a new era of consumerism where even the most digitally resistant companies have accelerated t
Medallia

Medallia
Raising Awareness for Suicide Prevention
Sep 10, 2020
Medallia Culture

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close t
Lee Becker

Lee Becker

Solutions Principal, Public Sector
3 Reasons Why You May Be Disconnected From Your Employees
Sep 09, 2020
Employee Experience

3 Reasons Why Your Employees Feel Disconnected

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by pro
Medallia

Medallia