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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
What is Customer Journey Management?
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

With customer buying journeys evolving rapidly, it’s now more important than ever to understand how customer journey managem

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Customer Experience
Employee Experience
Digital Experience
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Medallia Culture
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Solution Spotlight
Real-Time Customer Feedback
Feb 09, 2021
Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer exper
Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
Self Care in the Black Community
Feb 05, 2021
Medallia Culture

Something Doesn’t Feel Right Here: What Does it Mean to Tak

This Black History Month we sat down with Nkechi Deanna Njaka, MSc, neuroscientist, wellness expert and founder of NDN Lifestyle S
Medallia

Medallia
Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guest

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even

Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Key Metrics for Evaluating Mobile App Experiences
Jan 28, 2021
Digital Experience

7 Key Metrics for Evaluating Mobile App Experiences

At the enterprise level, the success of your mobile app – like increased engagements, sales, and loyalty – hinges on your ability

Medallia

Medallia
Employee Experience Glossary
Jan 27, 2021
Employee Experience

Employee Experience Glossary: The Most Important Terms You Need t

Just what is the employee experience, anyway? Here’s the ultimate employee experience glossary to help guide you! There’s no doubt
Medallia

Medallia
Gartner Magic Quadrant for Voice of the Customer
Jan 08, 2021
Customer Experience

What it Means to be Named a Leader in Gartner Magic Quadrant for

To be named a leader in the first ever Gartner Magic Quadrant for Voice of the Customer, 2020* is an incredible honor for Medallia
Elena Hutchison

Elena Hutchison

EVP, Strategy and Product Marketing
Leader in Experience Management
Dec 23, 2020
Customer Experience

A Toast to the World’s Leader in Experience Management, Santa Cla

An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl
Erin Malone

Erin Malone

Senior Marketing Manager, Public Sector
Stats You Need to Know About Mobile Apps
Dec 17, 2020
Digital Experience

8 Stats You Need to Know About Mobile Apps in 2021

Mobile apps start and end with the user. The difference between a successful mobile app and one that fails is the user experience.
Medallia

Medallia
Trust in COVID Vaccines
Dec 16, 2020
Customer Experience

How Can We Build Trust in COVID Vaccines and Instill Public Confi

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instil
Jonathan Shafer

Jonathan Shafer
pexels-ekaterina-bolovtsova-4049791 copy
Dec 11, 2020
Market Research

The Five Research Habits of Highly Successful Businesses

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in it
Medallia

Medallia
VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Contact Center

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the
Jonathan Shafer

Jonathan Shafer