`` Blog Archive | Page 20 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Effective Voice Of The Customer Survey Questions
Apr 20, 2021
Contact Center

The 5 Most Effective Voice of the Customer Survey Questions

Surveys offer a powerful way to conduct voice of the customer research. Ask the right Voice of the Customer customer survey questi
Medallia

Medallia
social-april_blog-hero_omni
Apr 12, 2021
Customer Experience

How to Deliver a Seamless Omnichannel Experience in a Digital-Fir

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S NOTE: This i
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
social-april_blog-hero_adapt
Apr 08, 2021
Customer Experience

Digital Innovation and Growth Starts with Your Customers

By engaging with and listening to your customers, you can continually learn and be ready for what’s next. It’s the best way to spu
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
What is Real-Time Interaction Management (RTIM)?
Apr 06, 2021
Customer Experience

What is Real-Time Interaction Management (RTIM) – and Why is Ever

The Forrester Real-Time Interaction Management Wave 2022 was recently released, and we’re delighted to have been named a Leader. H
Medallia

Medallia
Combining Employee Experience and Customer Experience
Apr 01, 2021
Customer Experience

4 Reasons Why You Should Combine Your Employee and Customer Exper

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combinin
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Leading indicators in healthcare
Mar 29, 2021
Customer Experience

How Leading Indicators in Healthcare Are Driving Change in the In

Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the char
Toni Land, MBA, BSN, CPXP

Toni Land, MBA, BSN, CPXP

Senior Director, Solution Principal Healthcare
Engage in the Moment
Mar 11, 2021
Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driv

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled th
Allison Levy

Allison Levy

Senior Customer Marketing Manager
Digital Transformation in Pharma
Feb 23, 2021
Customer Experience

How Digital Experiences in Pharma Are Redefining the Industry

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life science
Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences
Customer Experience Glossary
Feb 19, 2021
Customer Experience

Customer Experience Glossary: The Most Important Terms You Need t

What do we mean when we say customer experience, anyway? Here’s the ultimate customer experience glossary to help guide you. Custo
Medallia

Medallia
How to improve employee engagement in manufacturing
Feb 18, 2021
Employee Experience

How to Improve Employee Engagement in Manufacturing

Employee experience expert Melissa Arronte shares her top tips on how to improve employee engagement in manufacturing. And, it sta
Medallia

Medallia
Insightful Personalization Stats That Matter in 2021
Feb 12, 2021
Digital Experience

8 Insightful Personalization Stats That Matter in 2021

There are more than 1.74 billion websites worldwide striving for users’ attention ­– and superior customer experience has become t
Medallia

Medallia
Building Diversity and Inclusion in the Workplace
Feb 11, 2021
Employee Experience

4 Steps to Building Diversity and Inclusion in the Workplace Thro

Your employees’ insights are key to building diversity and inclusion in the workplace. Here are four steps to help assess and hone
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience