`` Blog Archive | Page 19 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Why Do Call Centers Have High Turnover
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for contact ce

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
social-july_blog-hero_digital-glossary
Aug 02, 2021
Digital Experience

Digital Experience Glossary: The Most Important Terms You Need to

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many

Liam Burns

Liam Burns

Senior Content Marketing Specialist
Contact Center Glossary
Jul 26, 2021
Contact Center

Contact Center Glossary: The Most Important Terms You Need to Kno

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.
Medallia

Medallia
john-tuesday-8c6iJMh80BI-unsplash
Jul 12, 2021
Market Research

Why Outstanding Customer Experience Needs Outstanding Insight

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things th
Medallia

Medallia
Tips for Improving Your First Call Resolution Rate
Jul 01, 2021
Contact Center

26 Tips for Improving Your First Call Resolution Rate

First Call Resolution (FCR) is the most important metric your contact center can measure. It captures the efficiency of your team,
Medallia

Medallia
How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Sa

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalt
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Instant Customer Feedback
Jun 21, 2021
Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innova

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now
Jonathan Shafer

Jonathan Shafer
How to Write the Perfect Customer Service Job Description
Jun 08, 2021
Contact Center

How to Write the Perfect Customer Service Job Description (with E

When you’re looking for a job, it’s who and what you know that helps you land the opportunity. When you’re hiring, it’s who you hi
Medallia

Medallia
Takeaways About Employee Experience
Jun 08, 2021
Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s E

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization
Mary Kearl

Mary Kearl

Contributing Writer
social-may_blog-blog_exp-stage_main
May 26, 2021
Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing a

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Digital experience analytics
May 11, 2021
Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavio

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Employee Experience Programs
Apr 27, 2021
Employee Experience

5 Crucial Steps to Building an Employee Experience Program

Effective employee experience programs can set your entire company up for success. Here are five crucial strategies for building o
Erica Desai

Erica Desai

Senior Manager, Employee Experience
How to make virtual events more engaging
Apr 23, 2021
Customer Experience

How to Make Virtual Events More Engaging: Going Backstage at Expe

Medallia’s Head of Global Events shares how to make virtual events more engaging while spotlighting how Experience 21 puts it all

Liam Burns

Liam Burns

Senior Content Marketing Specialist