`` Blog Archive | Page 18 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
An employee sharing her concerns with her manager
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that th

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Customer Experience
Employee Experience
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Medallia Culture
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Solution Spotlight
An employee sitting in front of his laptop and holding his glasses feeling stressed from work
Oct 26, 2021
Employee Experience

6 Ways to Beat the Great Resignation with Employee Experience

Struggling to hang onto your best people during this tight talent war? Use these employee experience strategies to stem the tide d
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Call Center Staffing: How Many Agents Do You Need?
Oct 19, 2021
Contact Center

Call Center Staffing: How Many Agents Do You Need?

Fast-growing companies with ambitious customer service goals and limited resources may find call center staffing tricky — what’s t
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
NPS Survey Best Practices
Oct 19, 2021
Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r
Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
Manage Call Center Call Volume
Oct 12, 2021
Contact Center

How to Manage (and Reduce) Call Center Call Volume

Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key
Medallia

Medallia
Measuring Customer Experience in a Complex World
Oct 04, 2021
Customer Experience

Measuring Customer Experience in a Complex World

Of course we know that “customer experience” is important — but how do we measure it? And how do we know we’re doing a good job?
Medallia

Medallia
Why You Need a Call Center Quality Monitoring Scorecard
Sep 30, 2021
Contact Center

5 Reasons Why You Need a Call Center Quality Monitoring Scorecard

When designed effectively, call center quality monitoring scorecards can bring a ton of value to customer service organizations, p
Medallia

Medallia
employee experience data
Sep 21, 2021
Employee Experience

Leverage the Power of People Data and Employee Experience Data: A

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can levera
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
measuring employee experience
Sep 16, 2021
Employee Experience

Measuring Employee Experience: The Top 5 Types of Employee Experi

Every single day, employees run into obstacles that get in the way of them performing their best work. If left unaddressed by empl
Mary Kearl

Mary Kearl

Contributing Writer
Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap
Liam Burns

Liam Burns

Senior Content Marketing Specialist
social-aug_blog-hero_dxs-Part-2
Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i
Liam Burns

Liam Burns

Senior Content Marketing Specialist
What is Customer Sentiment By Medallia Agent Connect
Aug 24, 2021
Contact Center

What is Customer Sentiment (and Why Do You Need to Measure It)?

64% of consumers say they would stop doing business with a brand after only two or three bad experiences, according to our Custome
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
improve customer experience
Aug 12, 2021
Customer Experience

How to Improve Customer Experience and Employee Engagement: Advic

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important wo
Medallia

Medallia