`` Blog Archive | Page 17 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Two teammates look at an iMac
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers a

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
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Solution Spotlight
Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Customer Data Platforms
Dec 07, 2021
Customer Experience

Customer Data Platforms: What Are They, How Can They Help – and I

We explore what Customer Data Platforms are, their benefits and limitations, and how they fit within customer journeys. Most brand
Medallia

Medallia
How to Respond to Negative Online Reviews of Your Business
Dec 07, 2021
Customer Experience

How to Properly Respond to Negative Online Reviews of Your Busine

Take a look at online reviews of your business. Both positive and negative reviews shared online reveal the type of customer exper
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Negative Reviews That Could’ve Been Prevented with a Text Message
Dec 03, 2021
Customer Experience

7 Negative Reviews That Could’ve Been Prevented with a Text Messa

Online reviews can be a business’ best friend or worst enemy, depending on if the reviews are positive or negative. It’s a difficu
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
What is Customer Journey Management?
Nov 23, 2021
Customer Experience

What Is Customer Journey Management – and Why Is It Changing?

With customer buying journeys evolving rapidly, it’s now more important than ever to understand how customer journey managem
Medallia

Medallia
Photo of Brian Powers next to the text, How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO
Nov 22, 2021
Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from a

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback p
Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transiti

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi
Sophie Hossein

Sophie Hossein

Global Communications & Brand Lead, DEIB
How to Choose Business Texting Software
Nov 16, 2021
Customer Experience

How to Choose Business Texting Software: 10 Questions to Ask

You’ve made your decision: you need to use a business text messaging service. But now you have to actually choose the business tex
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A hologram of an analytics dashboard
Nov 11, 2021
Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digi

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digita
Liam Burns

Liam Burns

Senior Content Marketing Specialist
A smiling woman holds a credit card in her hand while looking at a computer, as if intending to purchase something
Nov 10, 2021
Digital Experience

Inside the Latest Digital Experience Trends and Why Personalizing

Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the

Liam Burns

Liam Burns

Senior Content Marketing Specialist
Reasons You Need to Use a Text Messaging Service for Business
Nov 05, 2021
Customer Experience

7 Reasons Why You Need to Use a Text Messaging Service for Busine

Two-way, real-time communication with a business text messaging service gets your business closer than ever to customers — live at
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
SMS vs MMS: What’s the Difference for Business Texting?
Nov 02, 2021
Customer Experience

SMS vs MMS: What’s the Difference for Business Texting?

Communication with your customers can take place over several channels, but only a business text messaging service provides the pe
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing