`` Blog Archive | Page 16 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
An automotive customer chats with her salesperson about the vehicle’s features
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Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,

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Customer Experience
Employee Experience
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wo Black women are sitting in a park; one is turned to her friend smiling as her friend shows her something on her iPad
Feb 04, 2022
Medallia Culture

More Than Just a Month: What is Black Culture?

Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces to allow everyone to do that
Medallia

Medallia
Event Recap : Elevating the Human Experience
Jan 26, 2022
Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Exp

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee e
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Medallia a leader in Gartner Magic Quadrant for Voice of Customer
Jan 18, 2022
Customer Experience

Leading the Way to a Connected Customer Experience

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companie
Elena Hutchison

Elena Hutchison

EVP, Strategy and Product Marketing
Business Text Messaging Examples for Customer Communication
Jan 12, 2022
Customer Experience

15 Business Text Messaging Examples for Customer Communication

If you want to reach and engage customers today, you’ll need to adapt to the changes in their communication preferences — here are
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A few team members sit around a conference table smiling and clapping for a candidate
Jan 12, 2022
Employee Experience

The Great Rehire Is Underway: How to Elevate the Candidate Experi

In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience
Hybrid-contact-center-workforce-blog-image-768×432
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
Customer Service Training And Coaching Tips
Jan 04, 2022
Contact Center

29 Customer Service Training and Coaching Tips

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to
Medallia

Medallia
Glasses on top of an open textbook, suggesting someone was analyzing text of some type.
Jan 03, 2022
Customer Experience

Beginner’s Guide to Text Analytics

When customers are ecstatic or disappointed by interactions and a brand’s customer experience (CX), it’s likely they&#
Medallia

Medallia
How to Collect Customer Feedback with Text Messaging
Dec 20, 2021
Customer Experience

How to Effectively Collect Customer Feedback with Text Messaging

Customer feedback is arguably the most important piece of data for any business. It reveals what customers feel, think, and say ab
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
CX-Executive-Order_Blog_Image
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Text Messaging Automates & Improves Customer Experience
Dec 16, 2021
Customer Experience

5 Ways Text Messaging Automates & Improves Customer Experien

Trying to keep up with demand? Customer experience (CX) automation is the only way to meet and exceed expectations as your busines
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing