`` Blog Archive | Page 15 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
A young woman sits at her desk with her laptop, smiling
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience

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Customer Experience
Employee Experience
Digital Experience
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Medallia Culture
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Solution Spotlight
Key Metrics for Measuring Customer Loyalty | Medallia
Mar 09, 2022
Customer Experience

Key Metrics for Measuring Customer Loyalty

Regardless of the type of business you’re running, or even the industry you’re operating in, one of your most valuable
Medallia

Medallia
A young man with a bicycle helmet delivers a crate full of fresh vegetables to a woman standing at her front door
Mar 07, 2022
Customer Experience

What is Service Quality, and How Can it be Measured?

By far the biggest asset to any business is, and will always be, its customers. But the only way to turn a one-time purchaser into
Medallia

Medallia
A woman sits on her couch shopping on her phone
Mar 03, 2022
Digital Experience

The 5 Building Blocks of a Successful Digital Experience Strategy

There’s an almost never-ending list of factors that impacts a digital experience strategy. However, there are five critical buildi
Liam Burns

Liam Burns

Senior Content Marketing Specialist
How To Win Customers Back After A Negative Experience
Mar 02, 2022
Contact Center

Service Recovery: How to Win Customers Back After a Negative Expe

Customers know what they want and need, so the inability to provide service that meets expectations delivers a significant blow to
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Two teammates happily sharing notes with each other
Mar 01, 2022
Customer Experience

How Does the Customer Experience Impact the Company?

How does the customer experience impact the company? Customer experience affects the entire organization — not just the contact ce
Mary Kearl

Mary Kearl

Contributing Writer
A team member is sharing his concerns with his boss and colleagues
Feb 28, 2022
Employee Experience

Employee Experience & Data: 4 Key Insights from the Experts

Learn more about what EX, HR, and People Analytics experts think you should know about employee experience data. What better way t
Nichelle Smith

Nichelle Smith

Senior Product Marketing Manager, Employee Experie
ebook_contact-center
Feb 18, 2022
Contact Center

Improve Your Contact Center Agent Performance Through Customer Ex

Agents are the heart of your contact center. Investing contact center management effort into their experience will impact your cus
Medallia

Medallia
A boutique clothing retail shop cashier and her customer are smiling at the counter
Feb 15, 2022
Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred R

An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS)
Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
Why Do Call Centers Have High Turnover
Feb 15, 2022
Contact Center

Why Do Call Centers Have High Turnover (and What Can We Do About

It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for contact ce
Medallia

Medallia
Two co-workers play foosball in the office
Feb 09, 2022
Employee Experience

Improving the Total Employee Experience in Your Organization

How employees are treated, the workplace environment, and an organization’s culture all play vital roles in the total employ
Medallia

Medallia
Co-workers around a conference table working out a problem on paper
Feb 08, 2022
Employee Experience

Building a Better Employee Experience Strategy

Just 20% of employees strongly believe that their performance is managed in a way that motivates them to do their best work. Since
Medallia

Medallia
Employees working in an office with a lot of plants
Feb 07, 2022
Employee Experience

Best Practices for Optimizing HR Employee Engagement Platforms

Your employees are the biggest asset in any organization. To excel, your team must be engaged in their work in order to perform at
Medallia

Medallia