``
Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee ex
Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers a
Customer experience programs aren’t just for the world of retail, hospitality, and entertainment. When medical providers and
As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundatio
Customer loyalty can make or break business success in the long run and, according to Fred Reichheld, there’s plenty of opportunit
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering
In the United States, the digital divide limits the accessibility of life-critical benefits for low-income and underserved communi
At Medallia, Women’s History Month is a continuous journey. It’s a month when we continue to share the diverse experiences of Meda
Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know
Industry experts weigh in on how to address top customer experience challenges and improve the customer experience for your organi
Discover real-world advice for building a customer experience team structure — and the right customer experience leadership — from
Every organization faces unique challenges with employee engagement. Companies committed to their employee experience know that th
All businesses have opportunities for improvement — they simply need to find them. Rather than relying on gut instinct or intuiti