`` Blog Archive | Page 13 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
The heads of different teams collaborate on a new organizational structure to benefit customer experience
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
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Solution Spotlight
A digital experience team stands outside a conference room brainstorming together
Jun 14, 2022
Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
A CX leader sitting proudly at his laptop
Jun 10, 2022
Customer Experience

4 Key Elements to Creating a Successful Customer Experience Progr

Here’s how to create a successful customer experience program and lead within your industry, according to Bill Staikos, Meda
Medallia

Medallia
An automotive customer chats with her salesperson about the vehicle’s features
Jun 09, 2022
Customer Experience

The Road to Excellence: Taking Customer Experience in Powersports

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,

Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist
A traveler with her luggage is greeted by an enthusiastic front desk worker
Jun 02, 2022
Customer Experience

En Route to the Perfect Trip: Why Personalized Experiences in Tra

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry a
Liam Burns

Liam Burns

Senior Content Marketing Specialist
The head of customer experience is sharing good news in exec meeting
May 24, 2022
Customer Experience

Top 9 Customer Experience Strategies: Best Practices from CX Lead

New research from the Medallia Institute reveals how to improve your customer experience using these customer experience strategy

Mary Kearl

Mary Kearl

Contributing Writer
Two colleagues collaborate in a biotech lab
May 18, 2022
Employee Experience

Why Good Employees Leave: Top 5 Reasons Why Employees Quit Their

If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
Mary Kearl

Mary Kearl

Contributing Writer
A customer works on their laptop in a coffee shop
May 12, 2022
Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant &

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,

Liam Burns

Liam Burns

Senior Content Marketing Specialist
A government employee, who looks overwhelmed, being handed paperwork from several colleagues
May 05, 2022
Employee Experience

The State of Employee & Customer Experience in Government: Q

In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in go
Mary Kearl

Mary Kearl

Contributing Writer
A woman beams while she is on the phone
Apr 28, 2022
Customer Experience

7 Customer Satisfaction Metrics You Need to Know

Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes such as renewals, r
Annette Franz

Annette Franz

Guest Contributor
A doctor sits down with her patient and uses a tablet to present important healthcare information.
Apr 26, 2022
Customer Experience

Patient Experience in Healthcare: A Checkup to Deliver Better Exp

In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthca
Mary Kearl

Mary Kearl

Contributing Writer
The text says Success from Sustainability next to an illustration of Planet Earth
Apr 22, 2022
Medallia Culture

Success from Sustainability: Purpose Challenges for Earth Day 202

As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
Heather Jin

Heather Jin

Global Head of Corporate Social Impact
A contact center agent on the phone
Apr 20, 2022
Contact Center

How to Improve Contact Center Agent Performance

Here’s how to increase engagement to drive contact center agent performance and improve customer experience.
Mary Kearl

Mary Kearl

Contributing Writer