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Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.
Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit
Here’s how to create a successful customer experience program and lead within your industry, according to Bill Staikos, Meda
Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,
Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry a
New research from the Medallia Institute reveals how to improve your customer experience using these customer experience strategy
If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,
In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in go
Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes such as renewals, r
In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthca
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
Here’s how to increase engagement to drive contact center agent performance and improve customer experience.