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Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
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Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita
Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.
Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou
Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.
Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and emplo
Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience
Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the decision
New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry ha
Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover
Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and wha
In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit
Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.
Here’s why a successful customer experience program needs customer feedback at the center of its operation, according to Dan Gingi