``
Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a
Launch an employee experience program to engage with and motivate employees, which ultimately leads to a reduction in turnover, an
Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personal
Prepare for Dreamforce 2022 with a guide that covers what to expect, as well as the sessions and workshops to attend while at Sale
Solving problems for customers, unlocking opportunities for innovation, bridging communication gaps — here are the compelling reas
The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey re
External forces are disrupting the customer experience in the automotive industry. Find out what OEMs and dealers can do to improv
Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee ex
As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent
Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and
Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.
For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience st
In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent ac