`` Blog Archive | Page 10 of 43 | Medallia Customer and Employee Experience Blog
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Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor
Two CX professionals review CEM software
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Find out the top features to choose the best customer experience management (CEM) software platform for your business.

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Customer Experience
Employee Experience
Digital Experience
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Market Research
Solution Spotlight
Workers collaborating at an automotive manufacturing plant
Oct 24, 2022
Customer Experience

The Best Strategy for Customer Experience in the Automotive Indus

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experien
Jodi Searl

Jodi Searl

Vice President Industry Solutions and Global Head
Employees in a discussion at work
Oct 21, 2022
Employee Experience

How to Identify What Matters to Employees: Using Feedback to List

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience
A family sits at their dining room table with their takeout food
Oct 19, 2022
Market Research

Consumer Trends 2022: The Effects of Inflation on Everyday Buying

Inflation continues to make an impact on buying decisions — here are the consumer trends you need to know right now.
Andrew Custage

Andrew Custage

Head of Insights, Medallia Market Research
Example of Medallia's Automated Scoring capability
Oct 17, 2022
Solution Spotlight

4 Ways to Analyze Customer & Employee Behavior with Medallia

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead o
Jen Dillon

Jen Dillon

Sr. Solutions Consultant for Data and Analytics
Agents in a contact center
Oct 14, 2022
Contact Center

3 Tips for a Contact Center to Train Agents, Reduce Turnover 

Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent exper
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Someone on their couch is delighted to open a personalized package from their favorite retailer
Oct 12, 2022
Customer Experience

Personalizing Customer Experience: How to Make Customers Feel Val

Find out what personalized customer experiences are, why top brands are personalizing CX to lead their industries, and how your or
Mary Kearl

Mary Kearl

Contributing Writer
Auto-Industry-Q&A-Dana-Macek-Social_0922_SOC_1280x720_ENG
Oct 06, 2022
Customer Experience

Cruising into Customer Experience: An Automotive Industry Q&

Dana Macek, a former CX and EX leader at Ford Motor Company, shares what she believes original equipment manufacturers (OEMs) shou
Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist
A happy customer receives the items she ordered in boxes from a happy delivery person
Oct 04, 2022
Customer Experience

What a Winning CX Culture Delivers: The Characteristics & St

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business an
Medallia

Medallia
The heads of different teams collaborate on a new organizational structure to benefit customer experience
Sep 29, 2022
Customer Experience

CX Organizational Structures That Work: Choose the Best Model for

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.
Medallia

Medallia
EXP Now landing page
Sep 28, 2022
Customer Experience

Introducing EXP Now

EXP Now will deliver high-quality and engaging video content to help organizations create better experiences for their customers a
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Executives sit at conference room table formulating a new plan to drive sustainable change
Sep 22, 2022
Customer Experience

Plan, Prototype & Promote: The 3 Phases for Driving Sustaina

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.
Medallia

Medallia
A senior manager checks in with warehouse employees
Sep 20, 2022
Employee Experience

6 Steps to Improve an Employee Listening Strategy

Eager to improve employee listening to be more continuous but often struggle with the tactical steps? Here we share how to make im
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience