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February 19, 2025

Customer Experience

3 CX Program Hurdles to Clear to Prove Your Business…

Here’s how to overcome the most common roadblocks to organizational alignment on customer experience.

February 13, 2025

Digital Experience

Digital Trends in CX: Recent Shifts in App and Website…

New research reveals the top digital trends shaping the website user experience, app user experience, and overall customer experience.

February 7, 2025

Market Research

To Spend, or Not to Spend? New Research Reveals Consumer…

Medallia Market Research uncovers how today's consumers think about value in a few key industries, such as retail and hospitality.…

February 4, 2025

Employee Experience

Why Brands Need to Connect CX and EX

Our industry experts share why aligning customer experience and employee experience contributes to business growth.

January 28, 2025

Customer Experience

2025 CX Goals: Stop Repeating the Same Mistakes & Unlock…

Don’t let old habits derail your progress. Discover the 3 critical wins that will set your CX strategy up for…

January 21, 2025

Customer Experience

5 Skills Every CX Pro Should Level Up

Expert advice on what CX professionals should focus on to build career resilience and stand out in their customer experience…

January 16, 2025

Customer Experience

Are You Missing Out On These CX Software Features?

We’ve put together this handy checklist to help you find the best customer experience platform for your brand.

January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?

Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report.

January 9, 2025

Employee Experience

Best Employee Experience Books to Read in 2025

These top employee experience books offer winning strategies to enhance engagement, productivity, and retention.

January 7, 2025

Customer Experience

Best Customer Experience Books to Read in 2025

For CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.

December 18, 2024

Customer Experience

Our Top 8 Predictions for Customer Experience Trends in 2025

These are the biggest customer experience trends that brands should embrace to deliver stronger outcomes in the new year.

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience

Medallia's industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

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