`` The Medallia Team, Author at Medallia Customer and Employee Experience Blog
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Blog
Medallia

The Medallia Team

Mar 25, 2016
Customer Experience

Are You a Member of Generation CX?

Are You a Member of Generation CX?

If you’re energized by the thought of living and working in a customer-centric world, now is a pretty thrilling time to be alive. More than ever before, there’s a sense that focusing on customers is a critical survival skill. Wherever you look, new crops of customer-centric companies are reshaping their

If you’re energized by the thought of living and working in a customer-centric world, now is a pretty thrilling time to be alive. More than ever before, there’s a sense that focusing on customers is a critical survival skill. Wherever you look, new crops of customer-centric companies are reshaping their

Feb 23, 2016
Customer Experience

Why Customer Experience Matters for the Insurance Industry

Why Customer Experience Matters for the Insurance Industry

Perhaps more than most other companies, insurers know the importance of forming strong customer relationships. But preserving those relationships is getting a lot more complicated. Many insurance companies are building larger footprints, whether through expansion or, increasingly, through mergers. Such growth can complicate basic service delivery, as the newly complex

Perhaps more than most other companies, insurers know the importance of forming strong customer relationships. But preserving those relationships is getting a lot more complicated. Many insurance companies are building larger footprints, whether through expansion or, increasingly, through mergers. Such growth can complicate basic service delivery, as the newly complex

Dec 01, 2015
Customer Experience

What Do Millennials Want in a Banking Experience?

What Do Millennials Want in a Banking Experience?

Millennials are finally coming of age. They’re poised to become the largest generation in the U.S., and their current age range — between 18 to 34 — means they’re gaining significant power as consumers. As Millennials enter the adult world, they take on new financial needs. And research shows that

Millennials are finally coming of age. They’re poised to become the largest generation in the U.S., and their current age range — between 18 to 34 — means they’re gaining significant power as consumers. As Millennials enter the adult world, they take on new financial needs. And research shows that

Nov 11, 2015
Customer Experience

Exploring the Retail Bank of the Future

Exploring the Retail Bank of the Future

As “going digital” becomes a higher priority in the financial services world, retail banks are putting particular attention towards adapting existing offerings to digital channels. This focus can be something of a double-edged sword. The advantage is that these digital offerings meet two customer expectations that are affecting companies in

As “going digital” becomes a higher priority in the financial services world, retail banks are putting particular attention towards adapting existing offerings to digital channels. This focus can be something of a double-edged sword. The advantage is that these digital offerings meet two customer expectations that are affecting companies in

Nov 10, 2015
Customer Experience

Building a High-Performing Workplace Culture

Building a High-Performing Workplace Culture

What motivates you to deliver your highest-quality work? Regardless of your company or role, one big reason is likely finding satisfaction in the work itself or the cause it furthers. It’s intuitive: when we care personally about the work we’re doing, we approach it with more determination and creativity. However,

What motivates you to deliver your highest-quality work? Regardless of your company or role, one big reason is likely finding satisfaction in the work itself or the cause it furthers. It’s intuitive: when we care personally about the work we’re doing, we approach it with more determination and creativity. However,

Sep 30, 2015
Customer Experience

Achieving Strategic Advantage in the Age of the Customer

Achieving Strategic Advantage in the Age of the Customer

Customers have more power than ever. They’re armed by information — a vast supply of it, all on the Internet — and it’s undermining the traditional ways of building a “brand.” It’s creating transparency, and making it easier for consumers to share their experiences. And as customer’s’ power has grown,

Customers have more power than ever. They’re armed by information — a vast supply of it, all on the Internet — and it’s undermining the traditional ways of building a “brand.” It’s creating transparency, and making it easier for consumers to share their experiences. And as customer’s’ power has grown,

Sep 24, 2015
Customer Experience

Understanding Customer Expectations In Global Cultures

Understanding Customer Expectations In Global Cultures

For companies that operate across multiple regions, cultural differences add a layer of complexity to customer relationships. How can a company consistently deliver experiences that are consistent with its values and brand promise, while still meeting local standards of respect and good service? As with any issue involving culture, the

For companies that operate across multiple regions, cultural differences add a layer of complexity to customer relationships. How can a company consistently deliver experiences that are consistent with its values and brand promise, while still meeting local standards of respect and good service? As with any issue involving culture, the

Sep 18, 2015
Customer Experience

E-book: Writing Better Customer Satisfaction Surveys

E-book: Writing Better Customer Satisfaction Surveys

When customers aren’t engaging enough with your surveys, where do you look first to identify the proper fix? Sometimes the problem lies in the survey’s existing content. Certain questions might be written or arranged in a way that confuses customers and drives them away. Or the survey might contain too

When customers aren’t engaging enough with your surveys, where do you look first to identify the proper fix? Sometimes the problem lies in the survey’s existing content. Certain questions might be written or arranged in a way that confuses customers and drives them away. Or the survey might contain too

Aug 19, 2015
Customer Experience

Webinar: Fostering Customer-Centric Leadership From the Bottom Up

Webinar: Fostering Customer-Centric Leadership From the Bottom Up

“Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” – Richard Branson “My business philosophy is listen to your employees, listen to your customers. Shut up and do what they tell you…the way I

“Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” – Richard Branson “My business philosophy is listen to your employees, listen to your customers. Shut up and do what they tell you…the way I

Jun 19, 2015
Customer Experience

Webinar: Customer Centricity and the Science of Habit Change

Webinar: Customer Centricity and the Science of Habit Change

Anyone whose company has tried to change the culture around its customer experience knows that the results don’t always match the intent. The company might devote lots of time and resources to creating new slogans, training programs and even external branding. But somewhere between planning and the execution, things go

Anyone whose company has tried to change the culture around its customer experience knows that the results don’t always match the intent. The company might devote lots of time and resources to creating new slogans, training programs and even external branding. But somewhere between planning and the execution, things go