`` Peter Kriss, Author at Medallia Customer and Employee Experience Blog
Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Blog
Medallia

Peter Kriss

Nov 17, 2015
Customer Experience

Turning the Crowd Into a Party: Thoughtfully Dealing with Peak Demand

Turning the Crowd Into a Party: Thoughtfully Dealing with Peak Demand

Some Disneyland fans haven’t felt their usual magic over the past month. To combat overcrowding, the theme park recently raised the prices of its annual passes — with the highest-tier pass now costing over $1000. Predictably, many of the park’s fans are less than pleased. Although Disney is hardly the

Some Disneyland fans haven’t felt their usual magic over the past month. To combat overcrowding, the theme park recently raised the prices of its annual passes — with the highest-tier pass now costing over $1000. Predictably, many of the park’s fans are less than pleased. Although Disney is hardly the

Jan 23, 2015
Customer Experience

Picking the Right Customer Experience Metric: It All Just Depends

Picking the Right Customer Experience Metric: It All Just Depends

In the business world, the strength of a metric lies in — not only how accurate it is — but also the extent to which it helps drives change and action. The world of customer experience is no exception, where the metrics discussion has become a tried and true pastime.

In the business world, the strength of a metric lies in — not only how accurate it is — but also the extent to which it helps drives change and action. The world of customer experience is no exception, where the metrics discussion has become a tried and true pastime.

Aug 07, 2014
Customer Experience

The Value of Customer Experience, Quantified

The Value of Customer Experience, Quantified

This article was originally published in the Harvard Business Review on August 1st, 2014. Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to

This article was originally published in the Harvard Business Review on August 1st, 2014. Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to