`` Medallia, Author at Medallia Customer and Employee Experience Blog | Page 8 of 15
Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Blog
Medallia

Medallia

Stats You Need to Know About Mobile Apps
Dec 17, 2020
Digital Experience

8 Stats You Need to Know About Mobile Apps in 2021

8 Stats You Need to Know About Mobile Apps in 2021

Mobile apps start and end with the user. The difference between a successful mobile app and one that fails is the user experience. Without understanding your target audience’s in-app behavior or needs, you won’t be able to successfully deploy a valuable app.

Mobile apps start and end with the user. The difference between a successful mobile app and one that fails is the user experience. Without understanding your target audience’s in-app behavior or needs, you won’t be able to successfully deploy a valuable app.
Dec 11, 2020
Market Research

The Five Research Habits of Highly Successful Businesses

The Five Research Habits of Highly Successful Businesses

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If you’re fortunate enough to have answered ‘yes’ to one or

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If you’re fortunate enough to have answered ‘yes’ to one or

Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers First

Voice of the Client: How Fidelity International Puts Customers First

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment solutions and services and retirement expertise. Driven by the

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million clients in 28 countries and offers world-class investment solutions and services and retirement expertise. Driven by the

Nov 13, 2020
Market Research

The Role Technology Plays in the Evolution of Market Research

The Role Technology Plays in the Evolution of Market Research

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation. Given recent events, technologies used to help businesses work remotely are dominating the market. Zoom, for

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation. Given recent events, technologies used to help businesses work remotely are dominating the market. Zoom, for

5 Tips for Building a B2B Customer Loyalty Strategy Right Now
Nov 06, 2020
Customer Experience

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on these initiatives to make it through the pandemic and are now looking to build a B2B customer loyalty strategy that enables long-term success. To gain perspective on what B2Bs need to do

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on these initiatives to make it through the pandemic and are now looking to build a B2B customer loyalty strategy that enables long-term success. To gain perspective on what B2Bs need to do

Oct 26, 2020
Market Research

Is our current global situation giving us the opportunity to understand consumers like never before?

Is our current global situation giving us the opportunity to understand consumers like never before?

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth interviews via various technologies, such as video conferencing

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth interviews via various technologies, such as video conferencing

Rewards and Recognition Ideas for Customer Service Teams
Oct 22, 2020
Contact Center

12 Rewards and Recognition Ideas for Customer Service Teams

12 Rewards and Recognition Ideas for Customer Service Teams

It pays to invest in employee engagement. After all, companies that take the time to create employee rewards and recognition programs are more likely to see improvements in productivity, profit margins, and employee and customer retention.

It pays to invest in employee engagement. After all, companies that take the time to create employee rewards and recognition programs are more likely to see improvements in productivity, profit margins, and employee and customer retention.
Oct 02, 2020
Market Research

Big data isn’t human. Is a video-first approach the answer?

Big data isn’t human. Is a video-first approach the answer?

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many organizations are struggling to keep their head above uncharted

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many organizations are struggling to keep their head above uncharted

Medallia and ServiceNow Work Together to Power Seamless Customer Service
Sep 16, 2020
Customer Experience

Medallia and ServiceNow Work Together to Power Seamless Customer Service

Medallia and ServiceNow Work Together to Power Seamless Customer Service

Every business today is competing in a new era of consumerism where even the most digitally resistant companies have accelerated to meet new demands for customer experiences across mobile, digital and social channels. The surge in activity has had a domino effect on support and service departments — a function

Every business today is competing in a new era of consumerism where even the most digitally resistant companies have accelerated to meet new demands for customer experiences across mobile, digital and social channels. The surge in activity has had a domino effect on support and service departments — a function

3 Reasons Why You May Be Disconnected From Your Employees
Sep 09, 2020
Employee Experience

3 Reasons Why Your Employees Feel Disconnected

3 Reasons Why Your Employees Feel Disconnected

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by professional staffing firm AON last year — were expectations for more flexible working hours, options to work from home and better awareness of mental health issues.  It’s hard to imagine those three

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by professional staffing firm AON last year — were expectations for more flexible working hours, options to work from home and better awareness of mental health issues.  It’s hard to imagine those three