Jimmy Duan

The first Tuesday of every October marks CX Day and this year we recognize a business world whose operations were turned upside down almost overnight. The global pandemic has left an indelible mark on virtually every facet of our life. From how we work to the way we interact with

The first Tuesday of every October marks CX Day and this year we recognize a business world whose operations were turned upside down almost overnight. The global pandemic has left an indelible mark on virtually every facet of our life. From how we work to the way we interact with

On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting role – even with its great deal of responsibility. The Importance of CX Professionals Most companies take a quantitative approach to calculating the value of their product

On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting role – even with its great deal of responsibility. The Importance of CX Professionals Most companies take a quantitative approach to calculating the value of their product