`` Diane O'Hara, Author at Medallia Customer and Employee Experience Blog
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Blog
Diane O'Hara

Diane O'Hara

VP Solutions Principal

Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer Feedback

Now is the Right Time for Banks to Capture Employee and Customer Feedback

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customers—including potential financial hardship, refinancing of assets, or worries about in-person basic banking — now is the right time to keep a finger on the pulse of customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customers—including potential financial hardship, refinancing of assets, or worries about in-person basic banking — now is the right time to keep a finger on the pulse of customer

Medallia: Customer Experience Management
May 23, 2019
Customer Experience

Customer Experience Management: The Proof is in the ROI

Customer Experience Management: The Proof is in the ROI

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit to a robust, long-term CX management practice? In a recent webinar, Medallia shared its approach to helping organizations quantify the

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit to a robust, long-term CX management practice? In a recent webinar, Medallia shared its approach to helping organizations quantify the