Create forever

trust.
customers.
employees.

Know your customers, empower every employee, and confidently deliver on your brand promise. All powered by enterprise-ready AI.

See how it works

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Vision Customer

10/10

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu

Seattle, WA

Individual Contributor

Alice Chu

Seattle, WA

Login Frequency:

Daily

Management Level:

Low

Insights:

Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner

Haverhill, MA

Navy Vet

Sam Conner

Haverhill, MA

Service Dates:

08/29/2018 - 06/14/2022

Rank:

Sergeant / E-5

Most Recent Interaction:

Set up medical appointment

Suggested Action:

Send SMS scheduler link

Navy Vet

8/10

Brad Jennings

San Dimas, CA

Policy Holder

Brad Jennings

San Dimas, CA

Customer Since:

2008

Policies Held:

Home, Auto

Last Incident:

2010

Suggested Action:

Offer pet policy discount

Policy Holder

6/10

Josh Mainken

Seattle, WA

Manager

Josh Mainken

Seattle, WA

Login Frequency:

Monthly

Management Level:

Mid

Insights:

Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts

Austin, TX

Dealership Customer

Izzy Roberts

Austin, TX

Models Owned:

09/24/2021

Corrective Solution:

Solare, Ignio

Purchased at Dealer:

3 years, 10 months, 2 days

Suggested Action:

Routine service

Dealership Customer

5/10

Cam Carter

Baton Rouge, LA

Tier One Member

Cam Carter

Baton Rouge, LA

Services Subscribed:

Phone, Internet

Devices Registered:

4 Data Usage (Month):

57%

Suggested Action:

Offer cable bundle

Tier One Member

7/10

Tito Ramirez

McCall, ID

Director

Tito Ramirez

McCall, ID

Login Frequency:

Monthly

Management Level:

High

Insights:

There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal

Boulder City, CO

Manager

Hailey Rettal

Boulder City, CO

Login Frequency:

Monthly

Management Level:

High

Insights:

In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Vision Customer

10/10

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu

Seattle, WA

Individual Contributor

Alice Chu

Seattle, WA

Login Frequency:

Daily

Management Level:

Low

Insights:

Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner

Haverhill, MA

Navy Vet

Sam Conner

Haverhill, MA

Service Dates:

08/29/2018 - 06/14/2022

Rank:

Sergeant / E-5

Most Recent Interaction:

Set up medical appointment

Suggested Action:

Send SMS scheduler link

Navy Vet

8/10

Brad Jennings

San Dimas, CA

Policy Holder

Brad Jennings

San Dimas, CA

Customer Since:

2008

Policies Held:

Home, Auto

Last Incident:

2010

Suggested Action:

Offer pet policy discount

Policy Holder

6/10

Josh Mainken

Seattle, WA

Manager

Josh Mainken

Seattle, WA

Login Frequency:

Monthly

Management Level:

Mid

Insights:

Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts

Austin, TX

Dealership Customer

Izzy Roberts

Austin, TX

Models Owned:

09/24/2021

Corrective Solution:

Solare, Ignio

Purchased at Dealer:

3 years, 10 months, 2 days

Suggested Action:

Routine service

Dealership Customer

5/10

Cam Carter

Baton Rouge, LA

Tier One Member

Cam Carter

Baton Rouge, LA

Services Subscribed:

Phone, Internet

Devices Registered:

4 Data Usage (Month):

57%

Suggested Action:

Offer cable bundle

Tier One Member

7/10

Tito Ramirez

McCall, ID

Director

Tito Ramirez

McCall, ID

Login Frequency:

Monthly

Management Level:

High

Insights:

There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal

Boulder City, CO

Manager

Hailey Rettal

Boulder City, CO

Login Frequency:

Monthly

Management Level:

High

Insights:

In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Vision Customer

10/10

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Loyalty Member

9/10

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Manager

8/10

Alice Chu

Seattle, WA

Individual Contributor

Alice Chu

Seattle, WA

Login Frequency:

Daily

Management Level:

Low

Insights:

Customers are struggling to sign up for the new credit card. New script is available here.

Individual Contributor

6/10

Sam Conner

Haverhill, MA

Navy Vet

Sam Conner

Haverhill, MA

Service Dates:

08/29/2018 - 06/14/2022

Rank:

Sergeant / E-5

Most Recent Interaction:

Set up medical appointment

Suggested Action:

Send SMS scheduler link

Navy Vet

8/10

Brad Jennings

San Dimas, CA

Policy Holder

Brad Jennings

San Dimas, CA

Customer Since:

2008

Policies Held:

Home, Auto

Last Incident:

2010

Suggested Action:

Offer pet policy discount

Policy Holder

6/10

Josh Mainken

Seattle, WA

Manager

Josh Mainken

Seattle, WA

Login Frequency:

Monthly

Management Level:

Mid

Insights:

Early check-in texts have led to improved NPS Scores over the last month.

Manager

8/10

Izzy Roberts

Austin, TX

Dealership Customer

Izzy Roberts

Austin, TX

Models Owned:

09/24/2021

Corrective Solution:

Solare, Ignio

Purchased at Dealer:

3 years, 10 months, 2 days

Suggested Action:

Routine service

Dealership Customer

5/10

Cam Carter

Baton Rouge, LA

Tier One Member

Cam Carter

Baton Rouge, LA

Services Subscribed:

Phone, Internet

Devices Registered:

4 Data Usage (Month):

57%

Suggested Action:

Offer cable bundle

Tier One Member

7/10

Tito Ramirez

McCall, ID

Director

Tito Ramirez

McCall, ID

Login Frequency:

Monthly

Management Level:

High

Insights:

There’s been a drop in online purchases last week. Check in with UX team.

Director

6/10

Hailey Rettal

Boulder City, CO

Manager

Hailey Rettal

Boulder City, CO

Login Frequency:

Monthly

Management Level:

High

Insights:

In-store return policy shifts are trending positive. Ready to launch to remaining stores in your region.

Manager

8/10

The best brands make it personal.

See how they do it

How it works

Listen deeply, act distinctively.

Hear. There, everywhere.

The best experiences start before the experience. Capture and connect customer signals across the organization and every interaction.

Understand with confidence.

With all your data in a single platform, Athena

analyzes it in real time so everyone across the enterprise knows who the customer is and what they want.

Activate and automate.

Empower employees to act with the right information, automate the mundane, and orchestrate next-best actions that deliver personalized experiences at scale.

Our platform

Decades of AI innovation power the #1 enterprise experience platform

by the numbers

3-year ROI

185%

Increase in average customer spend

30%

Additional customer revenue

$39.25M

Payback period in months

< 6

Saved in legacy technology consolidation

$15.2M

Customers with 1,000+ users

54%

People empowered on average daily

1,900

Preferred by Global Leaders

The best brands make it personal.

Best Western Understands What Matters Most with Medallia

See how they do it.

87.2%

Alerts closed within 72 hours

10%

Decrease in incident volume

18%

Increase in employee response rates

Watch H&R Block Activate Every Employee with Medallia

See how they do it.

don’t take our word for it

2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

Forrester Wave™ Leader: Customer Feedback Management, Q4 2024

Forrester Wave™ Leader: Text Mining And Analytics Platforms, Q2 2024

IDC Voice of the Customer MarketScape Leader

Resources

RESEARCH REPORT

Beyond the Hype: What CX Practitioners Really Think of AI

While business leaders recognize the value of customer loyalty, much remains a mystery. To build it — and keep it — you must first understand it. To shed light on what fuels both brand loyalty and abandonment, and what you can do about it, Medallia Market Research surveyed more than 2,000 global consumers to get their unique perspectives.

Guide

How to Eliminate Critical Gaps in Your CX Visibility

Expert insights on the steps you can take to improve your customer experience and create lasting loyalty.

5 min

Blog

How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs shares their best practices for improving the customer experience.

6:30 min

Video

4 Ways to Enhance Omnichannel Experiences

Experts from Citizens, Ipsos, and Medallia share four ways to create next-level customer journeys.

Customer Experience

Overview

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Employee Experience

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Employee Activation

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Overview

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Intelligent Callback

Market Research

Overview

Agile Research

Video

Research Strategy & Services

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EXP Now

Create forever

Claudia Carrington

Nashville, TN

Vision Customer

Claudia Carrington

Nashville, TN

Last Vision Exam:

09/24/2021

Corrective Solution:

Aqualyfe Soft Contacts

Exam Preference:

3D Eye Imaging

Suggested Action:

Send appointment reminder

Sara Davidson

Portland, ME

Loyalty Member

Sara Davidson

Portland, ME

Preferred Airline:

Southwest

Preferred Lodging:

Airbnb

Special Accommodations:

Travels with service dog

Suggested Action:

Provide treats and dog bowls

Billy Elliot

Youngstown, OH

Manager

Billy Elliot

Youngstown, OH

Login Frequency:

Weekly

Management Level:

Mid

Insights:

Employees not using PTO: Jamie, Curtis, and Issa. Schedule time with employees to prevent burnout.

Alice Chu

Seattle, WA