Uncover high-impact insights and drive action with real-time, human-centric text analytics.
Medallia’s omnichannel Text Analytics with Natural Language Understanding and AI – powered by Athena – enables you to quickly identify emerging trends and key insights at scale for each user role in your organization.
Since we started building our native text analytics more than a decade ago, we’ve strived to build the most comprehensive, connected, accessible, actionable, easy-to-maintain, and scalable text analytics offering in the industry. Analyze all your unstructured data at a low cost of maintenance and unearth action-oriented insights that make your employees and customers feel seen.
THE FORRESTER WAVE™ TEXT MINING AND ANALYTICS PLATFORMS, Q2, 2024
Pinpoint what happens – or doesn’t – in every interaction with text analytics that helps you understand complex conversations and prioritize key people, insights, and opportunities.
Support your workflows, alerting, coaching, and other processes with Event Analytics and compound topics, which enable you to better understand how events unfold throughout an interaction.
Automatically alert and surface emerging trends and missed opportunities to the right people based on role, prioritize support tickets, automate agent scoring, and support various workflows – all in real-time. Create alerts based on any change in categorization, sentiment, or any AI model, including effort, CX Risk, or Employee Recognition.
Your time is precious; get more of it with real-time, action-oriented analytics.
Derive the hidden, implicit meaning behind words with AI-powered NLU that saves you time and money. Minimize the cost of ownership by combining low-maintenance AI models with the power of crowdsourcing in supervised machine learning models.
Our NLU analyzes your data for themes, intent, empathy, dozens of complex emotions, sentiment, effort, and much more in dozens of languages and dialects so you can handle all your multilingual needs.
Text analytics is no longer the domain of data wizards alone. With Medallia’s Text Analytics, you can build your own topic models in a low- to no-code environment.
You also have the option of hundreds of out-of-the-box topic models for every industry and use case at your fingertips. Gain access to accessible, easy-to-use models for the best, most accurate insights for your unique use cases, at scale.
Connect your organization to valuable insights with KPIs like sentiment and effort scoring to get an objective and accurate understanding of experiences with your organization. Leverage the power of crowd-sourced, consistent improvements to get the most accurate sentiment and effort scores.
Plus, create your own KPIs based on multiple criteria that are most important to you and your business, like empathy and competitor mentions. Generate an objective score across your text data, all automatically.
Medallia transforms unstructured data from billions of surveys, social media reactions, reviews, emails, conversations, voice, agent notes, SMS/ text messages, social media comments, and more into action-oriented insights.
Our goal is simple – to empower you to focus on fostering the most impactful experiences with best-in-class omnichannel, scalable text analytics.
Brochure
Identify new trends, understand customer needs, and prioritize action with Medallia Text Analytics.
Blog
Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics.
Whitepaper
Six practices for making an impact with Text Analytics.
