Are you looking to implement a program using the net promoter score metric (NPS)? If you’ve already adopted NPS, is your current system holding you back? The Medallia solution turbo-charges the powerful NPS metric. That’s why Medallia is the fastest-growing system among leaders in the use of NPS.
Leaders In NPS Are Switching to Medallia
- Diversified financial services company (Fortune 100, Fortune top five in industry, Fortune 100 Best Companies to Work For, Fortune Most Admired Companies top 20)
- Internet services and retailing company (Fortune 500, Fortune top five in industry, Fortune 100 Best Companies to Work For)
- Apparel and footwear manufacturer (Fortune 500, Fortune top five in industry, Fortune 100 Best Companies to Work For)
- Global luxury hotel brand (non-US, Fortune 100 Best Companies to Work For)
- Computer equipment and consumer electronics manufacturer (Fortune 500, Fortune top five in industry, Fortune top 20 Best-Performing Stocks, Fortune top 20 Most Admired Companies)
- Scientific equipment manufacturer (Fortune 500, Fortune top five in industry)
- Global toy manufacturer (non-US, top 10 worldwide)
The Perfect Match for NPS
Built on an open web 2.0 platform for a great user experience, Medallia’s solution supports every aspect of the NPS philosophy.
Encourage everyone in your organization to focus on NPS, whatever their role, location, or native tongue, with Medallia’s enterprise-wide solution. We distribute your NPS data broadly—throughout your organization, across the globe, and in all browser-supported languages. The Medallia solution becomes the single NPS point of contact around which your organization rallies.
Hold all the touchpoints in your organization accountable for their parts in the customer experience by reporting how they are doing, down to the level of granularity that makes most sense for your business—department, branch, even employee.
Complement the intuitiveness of the NPS metric with reporting that’s equally easy to comprehend: NPS data presented in such a straightforward way that users require minimal training and even less support.
Drive efficiency and action with true real-time data—distributed as it comes in, with no waiting.
Follow up with dissatisfied customers, resolve their problems, turn them into promoters using our Alerts, and, most important, bring the learning back to your organization.
Root cause analysis
Find out what’s really going on. The Medallia solution keeps interactive, numerical NPS analytics; text analysis on open-ended comments; and relevant benchmarks at your fingertips at all times.
Identify and prioritize actions that will drive improvement using our Action Planner module.
Enjoy a system configured to your user groups, your organizational structure, and your workflow. And when your business changes—as all businesses do—you benefit from a system that adapts easily. The Medallia solution automatically processes modifications to your user lists, organizational structures, and product assortments. When manual intervention is necessary, our award-winning client services teams quickly and reliably reconfigure your solution. No re-engineering, no nickel-and-diming, no delay.
Facilitate greater collaboration and learning around NPS with Medallia’s lightweight content-publishing system, which broadcasts best practice videos, documents, and Web links.