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October 28, 2024

Hero Featured

What Is Responsible AI?

Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology. (more…)

Hadley Spadaccini

October 28, 2024

Hero Featured

What Is Responsible AI?

Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology. (more…)

Hadley Spadaccini

Vice President, Executive Advisor

October 22, 2024

Customer Experience

Using AI in Customer Experience:…

Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

Medallia

Vice President, Executive Advisor

October 17, 2024

Customer Experience

Types of Customer Feedback: Direct…

Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and drive…

Mary Kearl

Vice President, Executive Advisor

October 15, 2024

Market Research

How to Conduct Market Research…

Learn how to conduct market research that delivers actionable insights for driving customer growth and retention. (more…)

Victoria Harrell

Vice President, Executive Advisor

October 7, 2024

Customer Experience

CX Day: Industry Experts Share…

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion. (more…)

Greg Kihlström

Vice President, Executive Advisor

October 1, 2024

Customer Experience

Predictive Analytics in Business: Why…

Drawing from real-world experience, here’s why predictive analytics in business is essential for driving innovation, customer satisfaction, and long-term success.…

Simonetta Turek

Vice President, Executive Advisor

September 24, 2024

Market Research

4 Shocking Discoveries about Customer…

Medallia Market Research has recently unveiled new and unexpected customer loyalty insights — here is a quick overview of the…

Samantha Finken Rayner

Vice President, Executive Advisor

September 13, 2024

Customer Experience

17 Tips & Ideas to…

Celebrate CX Day with 17 creative ideas! From employee recognition to customer engagement strategies, enhance experiences and drive more loyalty…

Medallia

Vice President, Executive Advisor

September 11, 2024

Market Research

Why Is Market Research Important…

Our experts weigh in on how market research supports customer experience — and why faster marketplace insights give brands a…

Victoria Harrell

Vice President, Executive Advisor

September 5, 2024

Customer Experience

Understanding Customer Retention

What is customer retention — the metrics, and the benefits? Learn why understanding customer retention helps brands elevate their customer…

Medallia

Vice President, Executive Advisor

August 15, 2024

Customer Experience

How to Measure CX with…

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoint in…

Samantha Finken Rayner

Vice President, Executive Advisor

August 13, 2024

Customer Experience

Customer Experience vs. Customer Success:…

What is the difference between customer experience and customer success? We break down the differences  — and explain how they…

Medallia

Vice President, Executive Advisor

August 8, 2024

Employee Experience

The Secret to a Great…

The experts at KPMG, Ipsos, and more share the top reasons why employees are essential to delivering a great customer…

Mary Kearl

Vice President, Executive Advisor

August 6, 2024

Customer Experience

Going Beyond the Survey: How…

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys…

Geoffrey Ryskamp

Vice President, Executive Advisor

July 23, 2024

Customer Experience

The Modern Approach to Customer…

Thanks to customer journey orchestration, our understanding and management of customer journeys has improved significantly. As related analysis platforms have developed,…

Medallia

Vice President, Executive Advisor

July 19, 2024

Contact Center

CSAT Scores : How to…

What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can…

Medallia

Vice President, Executive Advisor

July 10, 2024

Market Research

How to Improve the Omnichannel…

Omnichannel customer experience is critical — here’s how to improve CX across both physical and digital touchpoints. The customer’s journey…

Mary Kearl

Vice President, Executive Advisor

June 20, 2024

Customer Experience

What is a Chief Experience…

What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

Mary Kearl

Vice President, Executive Advisor

June 18, 2024

Customer Experience

How to Conduct a Voice…

Whether you’re in customer service, digital, marketing, sales, or customer experience (CX), gathering customer feedback as part of a comprehensive Voice…

Medallia

Vice President, Executive Advisor

June 11, 2024

Customer Experience

Winning Personalization Examples for a…

Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

Mary Kearl

Vice President, Executive Advisor