Dashboarding
See What’s Important at a Glance
Medallia’s compelling, graphical format promotes situational awareness and drives action. By making important trends and exceptions stand out clearly, drill-down information accessible with one click, and objectives apparent to everyone in your organization, our intuitive dashboard will help you get things done.
Performance Versus Goal
Indicates how you’re trending compared to official goals.
Performance Heat Map
Shows, with easy-to-understand color coding, how various parts of your organization perform over time.
Movers and Shakers
Highlights business unit performance outliers (top improvers, top performers, top decliners, bottom performers) for possible intervention.
Response Stream
Shows the most recent customer comments and makes them easily accessible from the dashboard.
Announcements
Allows program administrators to communicate messages to all system users.
Customer Alerts
Presents open customer alerts, including an easy-to-interpret graph of how they’re aging. Makes alerts easily manageable with one-click accessibility.
Push Reporting
Reach Out and Medallia Someone
Some of your busiest executives are also some of your most effective at driving change. If you want to leverage their talents, you need to engage on their terms. Medallia offers a predefined and proven solution for serving this time-challenged segment: email-based “push” reports designed for mobile review and action.
Engaging push programs inform and inspire
- Detractor/Promoter digest: a daily email with interesting customer comments (10 positive and 10 negative), so executives stay connected to the customer experience.
- Week-in-Medallia reports: a summary of the previous week’s results.
- Escalation alerts: notification of unresolved alerts requiring managerial attention.
- Custom programs: reports tailored to your needs.
Benchmarking
Know If You’re Winning or Losing
Data on tens of thousands of individual businesses globally
Medallia’s RivalTracker™ contains competitive data down to the local market level (in select industries), so your establishments know how they compare to their competitors across the street. We can even customize RivalTracker™ to include any competitor not currently in our database. With Medallia, your establishments get the intelligence they need to compete.
Benchmarks built into the fabric of the application
Compare your performance to relevant benchmarks—internal or external—from almost anywhere in the application. See whether a change in score is unique to you or shared by other business units of your organization and even your competitor across the street.
Interactive Analytics
Root-Cause Analysis for the People
Discover issues quickly by scanning visually compelling Trend, Distribution, and Compare charts
On every page: Use benchmarks to see how you compare to peers and where to improve. Rank regions, locations, and departments to identify and promote best practices. Compare segments to understand differences in your customer base. And, when you need even more granularity, use ultra-powerful, nested Boolean filters to target only select respondents.
Find root causes by linking your performance numbers to customers’ words
To truly identify root causes and solutions, you need to go beyond the numbers—you need to hear the customer voices themselves. Are some of your performance numbers just not making sense? Customer words can help you unearth the cause. Our integrated text analytics interface provides a powerful yet easy to use workspace for identifying, reviewing, categorizing, and sharing insights from words.
Text Analytics
Turn a Firehose of Words Into Actionable Insight
For most companies, customer responses have always provided valuable anecdotal insights. The problem has been a limited ability to go beyond the anecdotal. Medallia Text Analytics collects, categorizes, and organizes customer comments and other free-form text.
Medallia Text Analytics changes customer comments from a stream of anecdotes into “listening posts” that can be analyzed for trends.
- Fully integrated with your CEM system, so you can use one system for both structured and unstructured data analysis. The solution automatically identifies and prioritizes the most burning issues so that companies can target the highest-impact improvement opportunities.
- Easy to use, so your staff can get insights quickly, even with little to no formal training.
- Easy to share across your organization, so that everyone, from senior leaders to frontline employees, can take advantage of the insights.
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