Great companies listen to voice of customer
The voice of the customer (VOC) speaks in many languages and across many channels. In order to truly listen, you need a solution that can clarify that complexity. Two key components of the successful voice of customer program are real-time listening and immediate response. Medallia enables your business to follow through on voice of the customer programs-and reap the benefits.
Voice of the Customer Programs
- Transparent. Collect feedback from multiple channels (email, web, phone, etc) and unify into a definitive picture of the customer
- Engaging. Simple, intuitive reporting ensures the entire organization, executive to frontline, understands feedback and takes action to improve
- Performance. Patented technology loads reports and fires at-risk customer alerts in <1 second with 99.99% up-time
Get more information on how Medallia can help you with your Voice of Customer program.