Medallia Xchange


Zipline

By: Zipline

All-in-one Solution for Operational Excellence

Zipline is how best-in-class retailers bring brand strategies to life in stores. An AI-powered platform for operational excellence, Zipline brings together frontline communications, task management, resources, learning, insights, and more.


  • Improve store visibility into NPS, CES, and CSAT data
  • Empower teams to deliver exceptional customer experiences
  • Enable stores to quickly make adjustments and take action 
  • Enhance in-store experiences based on customer insights



Overview

Zipline is how best-in-class retailers bring brand strategies to life in stores. An AI-powered platform for operational excellence, Zipline brings together frontline communications, task management, resources, learning, insights, and more, so everyone feels connected to the brand and inspired by their work

Built specifically for retail teams, Zipline ensures alignment from HQ to District and Store Managers and associates, keeping everyone on the same page. Designed with a deep understanding of retail challenges, Zipline provides frontline teams with the information, context, and tools needed for success in their roles.

APP TYPE: Connector
SUITE: Customer ExperienceEmployee Experience
INDUSTRY: All Industries
LANGUAGES: EnglishFrenchGermanSpanishMandarinCantonesePortugueseJapaneseItalian
WHAT'S INCLUDED: 

Monitor your Medallia NPS, CES, and CSAT data directly from the Zipline dashboard

License Requirements:

  •  Quickstart Base Edition
  •  Quickstart Fulfillment
  •  Quickstart Customer Micropulse
  •  Basic Support
  •  Employee Experience Suite
  •  Customer Experience Suite
  •  Contentsquare Session Replay
  •  Medallia Digital
  •  Decibel
  •  Test
  •  Quickstart Digital Disruption
  •  Salesforce Service Cloud
  •  One Navigator License
  •  Quickstart Service Experience

Zipline

About This Provider
We’re a group of former retail professionals here to transform how retail operates with software and know-how that enables best-in-class brands to be amazing.


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