Rising expectations for delivering a better patient experience in healthcare couldn't be greater than they are today. Based on a recent survey, 59% of patients are more likely to use telehealth services now than in the past and 36% are willing to switch physicians in order to have access to virtual care. As the demand for telehealth grows, healthcare providers are navigating uncharted waters with the use of phone consultations, live telehealth visits or recorded video visits. Medallia's Telemedicine Solution helps health systems understand how patients feel about their new healthcare journeys. This app captures real-time feedback from telehealth visits, covering not just provider experience but giving visibility into how the technology is influencing patient satisfaction. This nuanced understanding empowers healthcare providers with the information they need to enhance the patient experience and deliver optimal care.