Medallia Xchange


Retail: Store - Purchase Experience

By: apps

Drive customer loyalty and sales

Ignite every element of your store experience, from service to product to checkout, by engaging associates in real-time feedback that drives customer loyalty and sales

The identity of brick and mortar retail has evolved drastically ove... CONTINUED BELOW


  • Gain simple, targeted, actionable insight that enable you to improve customer experiences and loyalty
  • Quickly identify over- or under-performing stores and associates to maximize performance across all locations
  • Reduce associate turnover and improve satisfaction by providing frontline visibility into customer feedback



Overview

Ignite every element of your store experience, from service to product to checkout, by engaging associates in real-time feedback that drives customer loyalty and sales The identity of brick and mortar retail has evolved drastically over the last decade. Today, retailers require a solution built to encompass all the ways customers interact with stores. With Retail Store Experience retailers can reach clients with surveys accessed on printed receipts, e-receipts, store specific emails, and more. Reach all your customers, no matter how they shop. In addition to broad feedback capture, Retail Store Experience includes six store roles, with dashboards purpose-built to deliver the metrics that matter to employees in real-time - from associates to store managers to executives. Closed loop workflows and alerting are also provided, enabling employees to balance customer recovery with in-the-moment service.
APP TYPE: Program
SUITE: Customer Experience
INDUSTRY: Retail
LANGUAGES: EnglishFrenchGermanSpanishPortugueseJapaneseItalianCustom Translations Available
WHAT'S INCLUDED: 
  • Survey template for gathering feedback on the store purchase experience, including key satisfaction metrics and detailed questions covering the store itself, associate interactions, and finding products
  • Triggering and sampling rules to prevent survey fatigue
  • Role-based reporting dashboards for retail program Admins and Insights roles, plus Region, District, and Store Managers
  • Additional dashboard empowering frontline Store Associates with visibility into their own feedback and performance
  • Alerts to notify team leads of detractors, promoters, or requests for help, contact or out of stock products, and corresponding follow up workflows
  • In depth text analytics to identify themes and trends across all Store Experience feedback with the use of AI and machine learning

apps

About This Provider
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. Learn more about our values.


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